Acer R7 screen does not rotate when flipping upside down in kiosk mode

catzeye11 · ‎07-01-2013

For weeks, my R7 screen has been "stuck" in "normal" orientation and does not rotate when used in tablet mode or kiosk mode. I remember seeing an alert message appearing only once, I don't recall the exact wording, but something like "the Ezel sensor has crashed." I have restarted multiple times with no change. Any ideas?

Acer-Tommy · ‎07-05-2013

There are 2 applications that control autorotate. The Acer Ezel Sensor application and a Microsoft (embedded) application.

If there is a problem with the Acer Ezel Sensor application, it can be removed and the Microsoft app will take over.

To reinstall the Acer Ezel Sensor application, you can locate the application on "virtual" apps/driver disk (via eRecovery) as part of the Sensor and KB Application (settings).

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cabowden · ‎11-24-2013

I have the same problem. I don't understand what you mean by "virtual" apps/driver disk. What is eRecovery? Where is it? Where is Sensor and KB Application

Acer-Tommy · ‎11-25-2013

Have you removed the Acer Ezel Sensor application?

Important Links: Global Support Pages | Knowledge Base Articles
Remember to mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will make it easier for others to find the same information. Use the Give Kudos button to offer a thumbs-up for good post content and a pat on the back to the author.

jtalb5322 · ‎12-08-2013

Yes. Continue. Uninstalled app. Tried. Reinstalled from acer website for windows 8.1. Still doesn't work.

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