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01-17-2013 06:05 PM
I bought an Acer Inconia a500 Table about a year ago this past Demeber. Sometime this past summer it started to have a mind of its own. It got progressively worse to a point where it clicks what and when it wants, icons move by themselves and it will freeze up and has to continually be shut down. It is essentially useless. I went to Best Buy and asked them what I could do. They told me there was nothing. It was junk and I should buy a new one! So through the holidays I just put it aside. Now about a week ago I went to another Best Buy and they thought they could help with a factory reset. They said they would make sure I got the programs I had on it, back after the reset.
THE RESULT: They reset it, it continued to act up, they didn't load anything back on it and told me I should buy something new. Acer doesn't seem to have any way to contact them.
My question: Does anyone have any ideas how to fix this or someone that can or a GOOD contact at Acer or Best Buy so I can get some satisfaction OR is this just a $400-$500 lesson to stay away from Acer and Best Buy. Thx
01-22-2013 08:42 PM
I have sent you a private message to try to assist you with this issue. Please reply to the questions I asked, so we can better assist you.
01-23-2013 02:09 PM
If the factory reset did not resolve the issue, I would recommend you contact Acer support for your region to inquire about setting your unit up for service.