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02-06-2013 12:05 PM
I bought a refurbished Acer Iconia Tab A100 from newegg.com in April 2012 and last week, it just mysteriously refused to boot up. There were no recent flashes, or upgrades, etc. Just won't boot up all of a sudden. The blue light in the power button comes on and if you touch the home button, it lights up, but nothing else works, no vibration, nothing. Tried the paper clip reset, didn't help. Tried the factory hard reset that's listed on Acer's support (power button, volume control, with orientation switch in the up position, etc) and it didn't help; no vibration.
Also tried to connect the tablet to a PC to see if i can flash it using an SD card, but the PC won't detect the tablet . Yes, i have the Windows drivers for the tablet installed on the PC.
I tried to submit a ticket to Acer Support but it kept saying that my tablet is out of warranty, possibly because it's a refurbished unit? I guess refurbished units don't get the full 1 year warranty. .
I've searched on Google and in these forums and it seems like this symptom/issue is quite common but so far i haven't found any solutions. At this point, i'm out of idea. Can someone (esp. someone from ACER who reads this forum) please help?
Thank you very much!
02-11-2013 10:17 AM
I recommend you check the warranty paper work that came with your tablet to see how to obtain service. Not all refurbished products sold at retail are warrantied by Acer.
02-11-2013 04:23 PM - last edited on 02-11-2013 05:30 PM by ElizabethS
Thanks for the response. Yes, i found out (after multiple and different phone calls to ACER) that since it was refurbished, they won't honor the warranty even if it's under the refurbished warranty. After some questioning, they gave me a number to call to get warranty service for refurbished units. Unfortunately, my unit only had 90 days warranty and so i was out of the warranty period. I asked if i could get a price estimate for the repair but they told me that they will not repair any refurbished units even if i wanted to pay for it. She told me i have to find someone else locally or on the internet to repair it. Of course, being in small town USA, i can't find one locally to repair it, and the ones on line that i found charge at least $40 just to diagnose it, which is understandable, but for a $199 product, $40 is just too much. .
I was hoping that Acer will do the right thing and repair those A100 units that have this apparently common and frequent failure in booting up, even if it's out of warranty. Some one mentioned that the EMMC chip is the culprit and has a high failure rate judging from the number of posts on the internet about the failures. I saw some posts elsewhere (maybe n UK) that had good luck emailing the corporate office in Taiwan. I have family and friends in Asia that have high regard for Taiwanese products, and i used to feel the same, until now, when i had to deal with ACER support. I have other ACER products that work, and i hope they don't need service. I do have some ASUS products and so far so good. Maybe it's just ACER ! Maybe ACER support in ASIA is better, i don't know. The US Acer support website is terrible. Can't get any where on the support site, if your serial number is deemed to be out of warranty.
Anyone out there with any luck on this boot failure issue? Anyone had any luck with contacting their corporate office in Taiwan to get help? I'm very close to just chucking this and not buy any more ACER products in future. I'm contemplating a Google Nexus 7. Hmm, maybe that's why Google had never used ACER to manufacture their products. They've used Samsung for manufacturing their Galaxy Nexus, LG for their Nexus 4, ASUS for their Nexus 7,etc. So far, none of them include ACER.
02-11-2013 07:41 PM
My Acer A100 will not book either, purchased new 13 months ago, out of warranty. Acer support website no help if unit out of warranty. If you 'reset' the unit will it help it boot after being 'reset'??
02-11-2013 07:44 PM - edited 02-11-2013 07:46 PM
Resetting the tablet resets it to the state it was in when you purchased it. If you do a reset, and it does not resolve your boot issues, you should call Acer for repair.
02-21-2013 12:47 PM
I have 2 Acer Iconia A100 tablets and LOVED both.
Tablet2 failed in December sounds like it was the EMMC chip. I never got a straight answer from support but they fixed Tablet2 under warranty. I only had to pay for shipping to get the tablet to them in TX. GREAT CUSTOMER SERVICE or so I thought.
Now, Tablet1 failed. Same symptoms. The problem is Tablet1 is a few weeks out of warranty. Tech Support (I had to search the web hard to find the number - it is no where on the Acer site) didn't want to even speak to me because Tablet1 was out of warranty. [I]Lucky[/I] for me Tablet2 is still not a year old so I convinced them to stay on the line. Acer refuses to stand by their product. They told me that I got my year out of it and they could repair it for $199! I could get a NEW Kindle Fire HD, or the Google Nexus7 for the same price.
Tech support refused to give me a customer support number. They claim there is no such number. They might be correct as there is no Customer Support number listed on the web site. It is as if Acer doesn't care about repeat customers or standing by their products.
I understand that Tablet1 is out of warranty but really - two tablets within weeks of each other fail with the same symptoms. I am not the only person this happened to. Come on Acer you built a whole production run of devices with a bad chip. Stand by your product.
05-10-2013 04:19 PM
We are a small computer shop in a suburb of Milwaukee, WI. and currently have a customer's Acer Iconia A100 tablet that has the exact same symptoms you describe. When the customer first brought it in a few days ago, it would begin to boot but get stuck on the white Acer screen. We were able to follow the instructions found elsewhere on this forum to get it to the broken Android robot screen. The next step seemed to be to load the update.exe file (link found elsewhere on this forum) onto the micro SD card, and then see if it would bring the machine back to factory default. However, before we got to this step, the tablet failed to bring up the white Acer screen anymore, to vibrate, or bring up the broken Android robot. We suspect that the mother board needs replacing, so we will get a price for that and find out if the customer wants to pay to have it repaired. We only charge a modest labor fee ($35) for small devices like this, so it might end up being cost effective for the customer. We told the customer that based on customer complaints on this forum, it seems that either a software error that occurs upon update of the Android operating system or failure of defective mother boards seem to be the cause of boot failure in this brand of tablet. Since our customer's A100 tablet is out of warranty, she is content with having us attempt a repair of the unit. We will report how this repair turns out in a few days if getting the replacement mother board proves to be cost effective for this customer.
05-26-2013 11:11 AM
I have the same problem with the Acer 100. The memory controller has likely failed on the motherboard. The unit will not boot. Not worth the price to fix it since I bought it reconditioned and there is no warrenty coverage. I also had a problem with the screen flashing with random input until the unit heated up. Many issue with the Acer 100. I would not buy an Acer product again. I am waiting for the release of the Nexus 7 2.
07-14-2013 08:05 AM
Guys, I also need help here.
My Acer a100 died few days back. Its not showing anything nor does it vibrate when you hold the power button.
However the power button goes blue and shows the home light.. That's it, nothing else.
Device is not under warranty. I took it to local shop but they seems to have less idea. I am not in US.
NEED advice, is there any way I can fix it??