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Topic

Visitor
icklehippy
Posts: 2

Acer Chromebook won't connect to internet

Really really annoyed with this stupid device!  It won't do anything unless connected to the internet, as I can't sign in to use any apps when it's offline.  

It won't connect to the internet, either wifi or using an ethernet cable.  I originally set it up in another location which was fine, but where I am now it won't work.  I've entered the network key and it tells me it's connected but wont open any web pages.  I've tried following the troubleshooting tips here but it's impossible as I need to sign in to google to access settings, and obviously can't.  

 

Will be intalling another OS asap, but for now really need to get the internet working!
Please help!

Acer Technician
Acer-Tommy
Posts: 6,351

Re: Acer Chromebook won't connect to internet

It very much sounds like it needs to be reset so that you can set it up for your current location.

 

How do I recover my Acer Chromebook?

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Visitor
icklehippy
Posts: 2

Re: Acer Chromebook won't connect to internet

Are you seriously suggesting I have to reset it every time I go to a new location?!  This  device was bought for convenience to use whilst travelling!  I also need it to work when not connected to the Internet (I'm so writer so would use it significantly offline).  

Anyway I can't adjust any settings when I can't connect to the Internet to sign in.  I can't believe such a useless, user unfriendly machine has made it as far as the shop floor!  

Acer Technician
Acer-Tommy
Posts: 6,351

Re: Acer Chromebook won't connect to internet

I'm sorry that you perceived that I was suggesting that you needed to reset the system whenever you changed location.  That is not what I posted.  Given a specific instance of an issue, I offered a solution which may have worked.

 

If you need further assistance, please contact technical support in your region.

Acer Service and Support

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Remember to mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will make it easier for others to find the same information. Use the kudos-thumbs-up.png Give Kudos button to offer a thumbs-up for good post content and a pat on the back to the author.

Visitor
mjnunn
Posts: 1

Re: Acer Chromebook won't connect to wifi

I recently purchased an Acer chromebook, very nice, but I cannot access Wifi in Ashby 6065, Australia. The connection asks for a password which I have not got. What do I do??

 

mjnunn

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