This page has been archived.

The content on this page may be out-of-date or have been superseded by newer information, and links on this page to other sites may not work. This page has been archived for future reference.

See our Discussion Forums for more current content.


New User
Posts: 1

Acer Aspire; 'battery not detected'

I have an Acer Aspire 5738G, running Windows 7 Home Premium (32bit). Recently, the original battery lost it's ability to hold charge, so I bought what I thought was a compatible replacement battery.


Upon installing the battery, i'm told by the system indicator that there is 'no battery detected'. The new battery does indeed charge up and power the computer (it works fine when the power adaptor is disconnected).


Is there a way to remedy this? Or is the battery simply not compatible with the hardware or system in some fundamental way?

Many thanks in advance for any help.


Acer Technician
Posts: 1,802

Re: Acer Aspire; 'battery not detected'

Where did you order the battery from? What is the part number of the battery you are using?

Important Links: US Driver Downloads | Knowledge Base Articles | Service Locations
Remember to mark posts that resolved your issue with Accept as Solution.
You can even mark multiple posts in a single thread. This will make it easier for others to find the same information.

Service and Support Videos

Welcome, Guest

Not A Member? Register
Member Highlight

Member RevoMaxx is quickly moving up the ranks of Acer Community.   He joined us in September and is already making a difference.   It's great to see new members like him make a difference only after a few months.
Thanks RevoMaxx!

Skilled Fixer

Did you know?

Acer Community is also available in the following languages:

We use cookies to ensure that we give you the best experience on our website. If you click below on the continue button, you agree to our use of cookies. Please click here if you would like to find more information about these cookies or change your cookie settings.