2013 Archives

[Acer-Cory]

I think we need to take a step back here. I'm not saying that there isn't potential for an issue, but based on the data I see; Number of downloads, Total Units, etc... I'm not seeing anything that would imply that the 2.15 BIOS is an issue. It has been out for over 2 months with a lot of downloads, and I'm seeing a very small number of complaints. I believe there may be something else causing this. It could be software, it could be hardware.

If we could run through the following troubleshooting steps, it may help us narrow this down.

1. Take canned air or an equivalent and blow out the machine, make sure dust build up isn't causing the unit to reach temperature thresholds and bottle neck your system.

2. Reinstall the appropriate Nvidia drivers, I'd suggest trying the ones that came out of the box. This link has info on how to do that. Compare those to the 320.49 (current WHQL certified Nvidia drivers) and see how these perform. Also, here is the driver offered on our support page we'd really need to get feedback on this particular driver.

VGA

NVIDIA

VGA Driver

9.18.13.0717

417.6 MB

2013/03/06

Download

3. Make sure you don't have other software that could be causing issues

4. Finally, I'd suggest fully reloading the system and starting over. Try piece by piece, install a game, try it, try updating the VC driver, do windows updates slowly.

If you reload and you're still having trouble, I'd suggest service at this time. I'll be watching for more feedback and working with our engineers to see if they provide any updates.

Cory

[marwen1992]

thank you cory but i have tried every thing without any positive results!!!!!!!!! my PC is new and i'm really sure that it hasn't any problemes exept GAmes.I'm currently using latest nvidia driver 320.49 but also without results????? the probleme is when i begin playing for example NFS most wanted the game start at good FPS about 32-30FPS but after 5min the frequency drop down so the FPS drop down also.Mybe a probleme of temperature throttling in bios configuration and you know that we can't change it or do any thing else the temperature when i play this game is about 94 for GPU and 85CPU.If it's possible you can test some of this games in this model and with this version of bios because many said that the temperature throttling and the fan controller are not set to optimal configuration??????? for me i don't know if it's true or false but you can look for it if possible.thkx and i'm waiting your feedback.............

[312_Jura]

I have absolutely the same problem on my 571G, also after upgrading to 2.15.

What I have found out is, that the fan runs very slowly and only kicks in when exactly on the throttle temps, than it slows down again gradually after a few seconds.

So the problem is, that the fan is running too slow and the notebook gets hotter and hotter and than, when the GPU reaches around 94°C, it drops the clocks, hense the FPS drop.

It's bloody frustrating, I want to strangle someone (well not really, but you get the idea)..

Really pissed!

[marwen1992]

hallo again!!!! well after some test and tricks i discovered the issue of this probleme:

-first when playing some high games the fan doesn't speed at all so the CPU & GPU reach hight temp

-when after 2min of gaming the GPU reach 94 °c and at this time the throttle begin and the fan dosn't speed!!!!!!!!

so is there any solution!!!! because this is not cool at all and i am waiting until now for a solution from the acer..........

[312_Jura]

I've tried to reflash the bios with the same version I already had (2.15) and voila! the notebook works ok again.

The fan still doesn't speed up too much, but the temperatures are much much lower.

Seems like some wrong combination of settings in bios were causing the problem, as this is the only thing I can think off that would change with a reflash to a same version..

Give it a shot!

[Acer-Cory]

I just want to follow up that our engineers have come back and confirmed that there are no major updates to BIOS 2.15. Specifically, they were not been able to duplicate any issues related to BIOS 2.15 and it affecting fan controls or potential overheating of the GPU. If you continue to have issues, I must recommend contacting your local service teams.

Thanks,

Cory

[marwen1992]

thkx for reponse ! but still when playing games the fan turn at first 100% and few seconds the speed decrease!!!! however my question is there any new bios soon???!!!! if yes please make sure that will be better than this with fan speed and GPU temperature throttling..............

[312_Jura]

Have you tried reflashing with the same version as I said?

[marwen1992]

yes i flashed it with the samme bios many times witout any results!!!!!!!! really strange!!!