Acer Aspire V3 551 x630 doesn't want to shut down then freezes.

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Reemarq
Reemarq Member Posts: 1 New User

I just purchased this new laptop and everything was running fine but now when I go to the acer screen to select the shut down button, it doesn't do anything. The screen comes up that gives you the options to restart, shut down etc but after pressing the shut down button, it doesn't initiate any process. If i then try going back to the windows 8 screen, it freezes on the green screen and then have to hold down the power button to shut it down.

 

Any assisstance is greatly appreciated. Thanks in advance.

Answers

  • ScottyC
    ScottyC Member Posts: 433 Practitioner WiFi Icon
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    You have a Windows error, try doing a recovery.

    To refresh your PC
    1. Swipe in from the right edge of the screen, tap Settings, and then tap Change PC settings.
      (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, click Settings, and then click Change PC settings.)

    2. Under PC settings, tap or click General.

    3. Under Refresh your PC without affecting your files, tap or click Get started.

    4. Follow the instructions on the screen.

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