2013 Archives

This page has been archived.

The content on this page may be out-of-date or have been superseded by newer information, and links on this page to other sites may not work. This page has been archived for future reference.

See our Discussion Forums for more current content.

Topic

Member
simplebeans
Posts: 8
Registered: ‎09-25-2013

Acer Aspire 5742Z Laptop not turning on or charging?

[ Edited ]

Ok so i think its been about 3-4 years since i have had my Acer Aspire 5742Z Laptop, the other other day whilst logged on to Windows 7 the laptop just swtiched off on me (plenty of charge left on the battery), no warning, no prompts just died. And now it refuses to turn on. Since then i have tried charging it, no response and get no inidicator lights either, have looked on line and tried various cures including taking the battery and wall charger out and holding the power button for 1 minute and then plugging it all back in and trying to turn it back on again, with a few variations. NOTHING WORKS. :smileysad: The charger seems to be working as per the small green light that lights up on the charging adapter attached to the mains. so whys it not charging, no chargin indicator light on the laptop? Also it doesnt even come on when the battery is pulled and just the mains is plugged in. As i said the Laptop is completly unresponsive, no indicator lights, nothing.

 

Im absolutly furious at this, i havent even had the laptop for that long, is there anyone here who can offer me any suggestions as to how to fix it or what could be the problem please? Failing this i am going to take it up with Acer. My warrenty has run out but im sure that cant be the end of my rights.

Member
simplebeans
Posts: 8
Registered: ‎09-25-2013

Re: Acer Aspire 5742Z Laptop not turning on or charging?

Anyone?

Pioneer
padgett
Posts: 1,407
Registered: ‎12-08-2012

Re: Acer Aspire 5742Z Laptop not turning on or charging?

[ Edited ]

Sounds like a hardware problem. Hope you have good backups.

 

If not someone with reasonable skills should be able to remove the hard drive and make a backup but a suddent stop like that sounds like a power supply failure.

Member
simplebeans
Posts: 8
Registered: ‎09-25-2013

Re: Acer Aspire 5742Z Laptop not turning on or charging?

[ Edited ]

When you say power supply failure what do you mean exactly and whats the remedy to resolve and what hardware has failed? This is why i am so annoyed this isnt really a wear and tear issue in my eyes, a laptop that has been really kept well shoudnt fail after 4 years. I know older Laptops from other brands which have lasted 10 + years and there is nothing i have done with it apart use it for it for what it was built for.

Member
simplebeans
Posts: 8
Registered: ‎09-25-2013

Re: Acer Aspire 5742Z Laptop not turning on or charging?

[ Edited ]

This board is great, are there actual mods/acer employees here that can help or is the lack of response a reflection of Acers business matters?

Moderator
ElizabethS
Posts: 1,428
Registered: ‎12-10-2012

Re: Acer Aspire 5742Z Laptop not turning on or charging?

This is a peer to peer support forum, and most responses will come from other members with an expertise or interest in your topic.  Acer employees do drop by from time to time, but there is no guarantee that they will read every post or thread, as they do this on their own time.

Remember to mark posts that resolved your issue with Accept as Solution. You can even mark multiple posts in a single thread. This will make it easier for others to find the same information.  Use the kudos-thumbs-up.png Give Kudos button to offer a thumbs-up for good post content and a pat on the back to the author.

Member
simplebeans
Posts: 8
Registered: ‎09-25-2013

Re: Acer Aspire 5742Z Laptop not turning on or charging?

[ Edited ]

ElizabethS wrote:

This is a peer to peer support forum, and most responses will come from other members with an expertise or interest in your topic.  Acer employees do drop by from time to time, but there is no guarantee that they will read every post or thread, as they do this on their own time.


Right so apart from telling me the techincalities of the forum (not sure hows thats helped me??) and the fact that even though Acer seem to host the forum, its run by a bunch of non employed mods, very odd..., Do you or anyone else plan on helping me or maybe someone should explain what this forums all about then as it doesnt seem to function as it should. What happens to topics you cannot cure they just get pushed into the abyss of the rest of the array of topics. Acer the company need's to be careful with a forum like this because if the wrong mods are running things it could cast a bad light onto their company from geniune people who need help that have Acer products (yes i have more then one).

Leader
Vince53
Posts: 819
Registered: ‎07-15-2013

Re: Acer Aspire 5742Z Laptop not turning on or charging?

Welcome aboard, Simplebeans. Let me see if I can help.

 

There are several causes of your problem, so there are many possible explanations. It is possible that two things are wrong, and this complicates the issue.

 

My first thought is that both your power cord and battery have failed. If you receive no blinking lights when you start up, you're not getting power.

 

The first advice you received on this thread was to take it to a computer shop, and that is the best possible advice. You've already tried all the correct software solutions, and none of them work, so it is probably a hardware problem.

Hope this helps.
Member
simplebeans
Posts: 8
Registered: ‎09-25-2013

Re: Acer Aspire 5742Z Laptop not turning on or charging?


Vince53 wrote:

Welcome aboard, Simplebeans. Let me see if I can help.

 

There are several causes of your problem, so there are many possible explanations. It is possible that two things are wrong, and this complicates the issue.

 

My first thought is that both your power cord and battery have failed. If you receive no blinking lights when you start up, you're not getting power.

 

The first advice you received on this thread was to take it to a computer shop, and that is the best possible advice. You've already tried all the correct software solutions, and none of them work, so it is probably a hardware problem.


 

How could they have both failed? Also the little green light on the power adaptor thats attached to the power cable does light up green which makes me think its not the power cable? However it could be the battery but do batteries just die like that as in instantly whilst the laptop is powered on? Bearing in mind i wasnt seeing much reduction in battery time of use before hand. I will take it to a computer shop but if there is something else i can try at home i want to do those things first.

Member
simplebeans
Posts: 8
Registered: ‎09-25-2013

Re: Acer Aspire 5742Z Laptop not turning on or charging?

Vince???

Did you know? Acer Community is also available in the following languages: