2013 Archives

[PC-Wizard]

Hi,

I have an Acer 4810TZ Notebook and I have just replaced the hard drive in it.

I have installed a Western Digital hard drive in it and it works great apart from 2 problems.

I have used the back up disks I created to install everything, but my first problem is no matter what I try Windows Update will not work, and my other problem is when I try to do a restore using the eRecovery option, I get a message saying that the hard drive is not set to factory default. What does this mean and how do I correct it.

The original drive had the restore partition on it, but now the new hard doesn't, so all the data is on the C:drive.

Anyone got any ideas.

MTIA

[Acer-Travis]

Do you get any type of error when attempting to use Windows Update?

[PC-Wizard]

Hi Travis,

I get a message saying that windows update is not running and you will have to restart your computer.

I have done this numerous times and it does not work.

Regards

Phil

[Acer-Travis]

Please see this helpful article: http://support.microsoft.com/kb/971058

[chrisfong]

I got the same experience and the problem is from Windows but not harddrive.  Do u see the error message / code?