A set of keys on my keyboard only work intermittently

stefanbjo · ‎08-20-2013

Hi all,

Good to be apart of this community.

I have an Acer Aspire V3-771G

Recently the following set of keys started to work only intermittently:

3,4,e,d,c

They either all work or none. At first I thought this was a problem with dirt and I had to clean my notebook, but since they all work or they all don't work, this might be a software problem? Or a single ciruit communicates with these five keys and a wire is partially ruptured?

I am not sure. I chatted with someone on Acer support and they waned me to blow compressed air into the laptop. The other option is to send the notebook to Texas for repair for 7-10 days, which is not acceptable. I need to have constant access to my notebook.

Anyone recognize the problem and know of a solution?

Acer-Tommy · ‎08-23-2013

If cleaning the area does not alleviate the condition, a keyboard problem of this sort is usually hardware related.

There is not a software fix. The solution would be to send the system for examination and repair. It could be the keyboard, a cable, or the connection to the mainboard.

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