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My acer wont turn off. I go to start, shut-down and it wont do it.

New User

My acer wont turn off. I go to start, shut-down and it wont do it.

My acer laptop will not shut down. I have tried multiple times over the corse of a week and it will not shut down, or restart for that matter. If anyone can help me with this or has any advise please help me. I have no clue what to do. I have tried pushing the power button too and I get nothing.

 

Thank you,

 

twareh

1 REPLY
High-End Contributor

Re: My acer wont turn off. I go to start, shut-down and it wont do it.

To better help you with the issue you are experiencing we will need more information.  Could you please describe any messages or errors that you are receiving?  When did you first experience the problem?

 

If you hold down the power button for 10 seconds does the computer shut off?

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