2012 Archives

[acer_user_me]

Monitor turned off during normal use this week.  Turning the monitor back on shows the screen for about a 2 seconds, a series of quick dimming flickers,  a hiss/pop from the panel (not the board), and the screen goes blank. Computer is good as I am using a backup monitor now.  Took monitor apart and I am not seeing any obvious dead capacitors or other burned board components.  Definitely can smell ozone with the cover off and trying to cycle the power.  I have not taken the LCD panel apart yet since I was hoping it was a capacitor.   Looking for advice on what to check next.   

[Acer-Tommy]

We are unable to advise anyone on board or component level repair.

We would suggest contacting technical support in your region for further assistance with this issue.
Acer Service and Support

[acer_user_me]

I went to your support page and it confirms  my product is out of warrenty.  That page suggested I try the forums.  Now you have pointed me back to where I came from.  

Lets start here

https://customercare.acer.com/customercare/CaseBooking.aspx

First, I find I can't right click and paste the SNID number.  Okay, I will type that in.  

Second, try to click date, nothing happens.  Try next.  Nope

Third, now I will type in the 11 digit code, again, and the 23 digit serial number. Then try next or date.

Result - nothing.

So I guess I will go back here.

http://support.acer.com/us/en/default.aspx

Lets try Support.  A window wanting my SNID number appears.  This window looks familar, oh yes, I tried that on Saturday.  I guess the good thing is after not being able to right click and paste the SNID, I have the number memorized by now.  So lets try entering it again.

Answer, its out of warrenty, please try one of the other options.  Okay, what other choices do I have.  

I found my solution here.

http://support.acer.com/us/en/answers.aspx

The solutions look a pricey, but lets see what they say.  

For $20, I can find out how to set my home page - wow

$30 - set up email - great deal

$80 - see sales agent, huh

Nothing about an LCD monitor. To pay someone to say, your 3yr 5mth LCD, its dead Jim and will cost $120 to repair is preposterous. However, I will take free forum advice that it is irretrievably dead and save my money for a new LCD.