ACER screen goes black

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Carol
Carol Member Posts: 1 New User

The monitor goes black shortly after a person logs in, you called tell that the screen is still active but it is too dark to actually work.

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  • Joshua188
    Joshua188 Member Posts: 523 Mr. Fixit WiFi Icon
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    hmmmm i don’t understand the issue 100% but the issue could be with the backlight on the unit. You also mentioned that the issue happens when a user logs in to a computer so may be an issue with the unit that the display is plugged into. If you post a little more info i might be able to give a better reply.

  • Tabbiekatz
    Tabbiekatz Member Posts: 760 Mr. Fixit WiFi Icon
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    If the comptuer lets you log into windows, it sounds like a configuration issue with the windows settings. See what you can do to modify them. Maybe the Htz is set too low or high, or the resolution that is comming out of the comptuer is set to a resolution that is not being recognized by the monitor.

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