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Chromebook C731T battery will not charge if the battery is between 96% and 99%
This article only applies to: Chromebook C731T models After your Chromebook reaches a full charge (100%), the system will begin charging the battery until the charge drops below 96%. This is by design and is intended to help increase the life of the battery. Once the charge in the battery is below 96%, the system will…
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Chromebook C738 battery will not charge if the battery is between 95% and 99%
This article only applies to: Chromebook C738 and C738T models After your Chromebook reaches a full charge (100%), the system will begin charging the battery until the charge drops below 95%. This is by design and is intended to help increase the life of the battery. Once the charge in the battery is below 95%, the system…
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Chromebook CB3-431 does not have any sound coming out of speakers
Why is my Chromebook CB3-431 not playing any audio? SYMPTOMS One or both speakers may stop working on the CB3-431 Chromebook due to an issue with a Google audio driver codec. SOLUTION If you experience this issue, please contact Acer support to create a repair order resolve the issue. MORE INFORMATION A new Chrome OS…
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Acer C810 Chromebook shows vertical lines on the OS boot screen
Why does the Acer C810 show vertical lines on the boot screen when it first starts up? SYMPTOMS The Acer C810 Chromebook may show faint vertical lines on the display when you start or power on the system. The lines are only visible on the Chrome OS boot screen and will disappear once the system has booted into Chrome OS.…
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Connecting to Chromebooks with Bluetooth
Can i use Bluetooth to connect a smartphone to my Chromebook? ChromeOS has does not support file transfer via Bluetooth. The best way to share files between Chromebooks and other device is to use Google Drive. This allows you to get a private link to share with others, or to share files directly with people in your contact…
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Chromebook support videos
How can I learn how to use the features of my Acer Chromebook? Google has released a series of videos to get users familiar with the benefits and features availabe for Chromebook users. View the video playlist below to learn more about using your Acer Chromebook.
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USB-C Specifications for Acer Chromebook CP5-471
This article only applies to: Chromebook CP5-471 What features does my USB-C port support? * USB 3.1 Generation 1 with data transfer speeds up to 5 Gbps * DisplayPort over USB-C * Charging external devices via USB-C (5 V ; 3 A) * Charging your device via USB-C (Requires 19.5 V ; 2.25 A)
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Use CROSH Diagnostics to troubleshoot hardware problems on Chrome OS devices
How can I troubleshoot the hardware on my Chromebook, Chromebase, or Chromebox? The Chrome operating system includes a shell environment called Chrome Shell (CROSH). CROSH includes several diagnostic utilities that can be used on all Acer Chromebooks and Chromeboxes without enabling developer mode. Follow the steps below…
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Rotate display on Acer Chromebooks
How can I rotate the image on my Acer Chromebook screen? How can I rotate the image on my Acer Chromebook screen? * Press the ctrl, shift, and keys at the same time. Your screen should rotate 90 degrees. * Repeat until your screen is in the desired orientation. Note: The image on rotatable Chromebook models automatically…
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Google Chrome OS update may improve touchpad functionality on Chromebooks
Why do my Chromebook mouse buttons not work all of the time? Some users have reported that their touchpad buttons were not as responsive as they should be. Google has released an update to the Google Chrome operating system that will resolve this issue. You will need to make sure your Chromebook is updated to version 51 or…
