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Register your Acer product
How can I register my new Acer product? When you first setup your computer, you will be prompted to register your Acer device. If you did not register your system during the initial setup, you can register it online anytime at https://support.acer.com. The registration process will create an Acer ID account that allows you…
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Basic Care and Tips for Using your Computer
What recommendations does Acer have for taking care of my computer? Turning your computer on and off: To turn on the computer, simply press and release the power button. Please refer to user guide for the location of the power button. If you are unable to power off the computer normally, press and hold the power button for…
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Calibrate your battery using Acer Care Center
Some Acer notebooks allow you to calibrate and set charge limits for your battery using Acer Care Center. If your model supports these features, you will see the options listed in Acer Care Center. If you do not see these options in Acer Care Center, your system does not support these features and you would need to…
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Windows 10: How to check for Windows updates
How can I check to see if there are updates for Windows 10? Windows 10 is designed to automatically check for updates. You can use the instructions below if you want to manually search to see if there are updates available. Click the Start button. Select Settings. Choose Update & security. Click Windows Update, then…
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Installing Windows Updates may improve WiFi internet connectivity
This article only applies to: SP314-54N Some users have reported issues accessing the internet after rebooting, even though it successfully connects to a wireless access point. Resetting the access point should temporarily resolve the issue. We recommend downloading and installing Windows updates to update your operating…
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Windows 10 update 2004 may cause finger print reader issue on TMP215-52 series
This article only applies to: TravelMate P215-52 models If you experience any of the following fingerprint reader issues after installing the Windows 10 2004 update, please update the Fingerprint driver to 5.5.2.1124 or later posted on the Acer Drivers and Manuals page. * Finger print reader fails to recognize previous…
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Incorrect key mapping on Enduro ET108-11A tablet
Why does the wrong feature launch when I use the P and F keys? The key mapping for the programmable "P" and "F" key is incorrect. By default, these keys should work as: * P key: Launch camera * F key: Launch files However, with the original pre-installed software, these two functions are switched. This problem will be…
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How to clean and disinfect your Acer products
How can I safely clean and disinfect my Acer products? The CDC recommends using alcohol-based wipes or a spray consisting of 70% isopropyl alcohol and 30% water for disinfecting electronics. Both are considered safe to use to clean your Acer products. Make sure to squeeze out any excess liquid from the wipe and be careful…
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Updating BIOS may cause a black screen after rebooting into Windows
Impacted models: A111-31, A311-31, A114-32, A314-32 and A315-32 Some users have reported a black screen after updating their BIOS to the latest version. This may occur if the BIOS is updated prior to installing the latest video driver. We recommend updating your VGA driver the the latest version on Acer Drivers and Manuals…
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BIOS 1.12 improves AC adapter power continuity
Why does my ConceptD notebook beep and temporarily switch to battery power when I move the AC adapter? Impacted models: CC715-71 CC715-71P CC715-91P If you experience your ConceptD notebook beeping or temporarily switching from AC to battery power, you should update to BIOS 1.12 to resolve this issue. BIOS 1.12 will help…
