My ES1-531-C6FQ won't turn on

Nicolet4031
Nicolet4031 Member Posts: 2 New User

I bought this laptop for my daugther 7 months ago for school and a month ago it would not turn on anymore...there is abosultely nothing when you try to power it up

Answers

  • Hello,

     

    Have you tried this:

     

    1. Shut down your laptop

    2. Disconnect the AC adapter

    3. Wait few minutes

    4. Follow this procedure

    Note: The battery reset pinhole is marked with this symbol AC-BRP on the bottom of the laptop.

    France
  • Nicolet4031
    Nicolet4031 Member Posts: 2 New User

    Yes, we have done that.  more than once Smiley Sad

  • Hello,

     

    Hmmm it sounds like a hardware issue. As her laptop is still under warranty, I suggest you to contact the reseller or your Acer support (by chat or by phone).

    France