-
Error: The ordinal 1 could not be located in the dynamic link library C:\Windows\System32\MSASN1.dll
How can I fix the error message "The ordinal 1 could not be located in the dynamic link library C:\Windows\System32\MSASN1.dll?" You may receive the error "The ordinal 1 could not be located in the dynamic link library" when you attempt to restore your system to factory settings after upgrading to Windows 10. Use the…
-
Windows 10: Locate your serial number in Acer Care Center
How can I find the serial number and SNID on my computer? * Click the Start menu * Click All apps. * Click on the Acer folder and click Acer Care Center. * Your SNID and serial number will be listed on the green tile labelled My System.
-
Windows 10: Wi-Fi Sense
What is Wi-Fi Sense and can I disable it if I do not want to use it? Wi-Fi Sense is a Windows 10 feature that automatically connects you to Wi-Fi so you can get online quickly. This allows your computer to connect to Wi-Fi hotspots it knows about through crowdsourcing, or to networks shared by your contacts. Use the…
-
Windows Bitlocker encryption message when inserting a USB device
This article only applies to: Acer Travelmate P645-S If you receive a Windows Bitlocker encryption message when you insert a USB drive or connect a USB device, Acer recommends downloading and installing BIOS version 1.09 (or later). Use the following steps to download BIOS version 1.09. * Visit the Drivers and Manuals…
-
Windows 10 - How to find your BIOS version in Acer Care Center
How can I find the version number of my system BIOS/UEFI? Use the following steps to locate your BIOS version in Acer Care Center: * Click the Start menu. * Click All apps. * Click on the Acer folder and click Acer Care Center. * Click the green tile in Acer Care Center labeled My System. * Your BIOS version will be…
-
PowerDVD may fail to launch after a reset of Windows10
How can I fix PowerDVD if it will not launch after I reset Windows 10? Power DVD may not launch properly if you have reset your Windows 10 operating system. When you attempt to launch the software after a reset, the status circle will spin for about 5 seconds and then disappear without opening the application. Acer has…
-
Airplane mode hotkey (Fn+F3) does not function after a Windows 10 reset
How do I get airplane mode to work after a Windows 10 reset? The Airplane mode hotkey combination (Fn+F3) will not respond after a reset of Windows 10. Acer has released an update to all impacted customers via the Acer Care Center application. Use the steps below to launch Acer Care Center and install the update. * Type…
-
Windows 10 updates may reduce bandwidth for other computers on your network
Downloading updates in Windows 10 may cause other computers on the same network to have reduced connectivity. Downloading updates in Windows 10 can use large amounts of bandwidth. This may cause other computers on the same network to have reduced connectivity or lose connection completely. This is because Windows 10…
-
Windows 10: Disable Signed Driver Enforcement
How can I install drivers that are not digitally signed? Windows 10 enforces driver signatures by default. This can be disabled to install drivers that are not digitally signed. Use the following steps to disable driver signature enforcement. * Click the Start menu and select Settings. * Click Update and Security. * Click…
-
Windows 10: Disable touchscreen
How do I disable the touchscreen in Windows 10? Use the following steps to disable touch input in Windows 10: * Right-click on the Start Menu . * Select Device Manager. * Expand the section for Human Interface Devices. * Right-click HID-compliant touch screen and choose Disable.
