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Predator monitor may flicker when overclocked to the maximum setting
Why does the screen on my Predator monitor flicker? Some Predator monitors allow for overclocking to gain additional performance from the product. Overclocking your monitor to a higher refresh rate may cause performance instability. This instability will not hurt or damage your product, but may cause your display to…
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Unable to connect Air Monitor to smartphone
Why am I unable to connect my Air Monitor to my mobile device? Try the instructions below if your Air Monitor is unable to connect to your smartphone. * Reset the Wi-Fi: Press and hold the function button on the top of the Acer Air Monitor for 5 seconds until you hear a long “beep”. * Verify your smartphone hardware and…
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Acer Air Monitor Frequently Asked Questions
This article only applies to: Acer Air Monitor * How do I disconnect a sensor in the Acer Air Monitor App? There are two ways to disconnect the device.* Launch the Acer Air Monitor application and click Unbind from the Device Settings menu. * Press and hold the top function button on the Acer Air Monitor to reset Wi-Fi. *…
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Change monitor input to DP ALT to connect the monitor via USB-C
Why am I unable to see video when I connect my monitor via USB-C? You will need to change your display input to DP ALT if you are connecting your computer using USB Type-C. Press the Menu key on your monitor, then change the display input setting to DP ALT.
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Connecting Acer Liquid Jade Primo to a monitor or television
How can I connect my Acer Liquid Jade Primo to my telivision or computer monitor? You can use the Acer Liquid Jade Primo display dock to connect your smartphone to a computer monitor or television set. * Connect your Jade Primo display dock to the AC power adapter. * Use an HDMI cable to connect your Jade Primo display…
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Unable to turn change Overdrive setting on Acer FreeSync monitor
Why am I not able to turn on the Overdrive setting on my Acer monitor? Overdrive is enabled by default when your Acer monitor is connected via DisplayPort with FreeSync enabled. This means you will not be able to change Overdrive settings within the monitors On-Screen Display (OSD) menu. Note: Overdrive can be enabled or…
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Acer USB Type-C Dock support for multiple monitors
Can I connect two monitors to my Acer USB Type-C dock? The USB Type-C Dock supports connecting two displays for a multiple monitor setup. The HDMI and Display port on the dock can support dual monitors up to 2560x1600 at 60 Hz.
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Achieving 144Hz refresh rate on XB270 and XB271 monitors
Can my Acer Predator XB270 or XB271 monitor get a 144Hz refresh rate via HDMI? Your Predator XB270 or XB271 monitor can only use a 144Hz refresh rate via display port connection. If you are connecting your monitor with HDMI, the maximum refresh rate you will receive is 60Hz.
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Do I need to install a driver for my monitor?
Do I need to install a driver for my monitor? Windows will automatically detect your monitor and use a built in plug and play (PnP) driver to provide the supported resolutions in most cases. Plug and play monitors usually do not need a separate monitor driver. For Acer monitors that have features that are not supported by…
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Acer monitor has magnetic base
Why is there an image of a paperclip on my Acer monitor stand? Some Acer monitors have a magnet located inside the base to allow you to store paperclips or attach metal items to your base for safe keeping. The magnetic area on the base is indicated by a paperclip icon as shown in the image below.
