Acer Chromebox CXI3 or Chromebase CA24I2 and CA24V2 may boot to a solid white screen
Why does my Acer Chromebox or Chromebase boot to a solid white screen? An issue has been identified with a Google OS update that may cause your Acer Chromebox or Chromebase to boot to a white screen if the update does not install completely. Acer is working closely with Google to resolve the issue in a future Chrome OS…
Update ConceptD 3 Ezel BIOS to improve touchscreen and stylus performance
How can I reduce line jitter on my ConceptD 3 Ezel? A BIOS update has been released to help improve the responsiveness of AES stylus. We recommend updating your ConceptD 3 Ezel to BIOS version 1.08 or newer to help reduce line jitter and improve stylus responsiveness. Additional information on the ConceptD 3 Ezel…
Where do I find the serial number or SNID number on my Acer Chromebook?
Where do I find the serial number or SNID number on my Acer Chromebook? The serial number and SNID number for your Chromebook can be found on the bottom of the unit as pictured below. You can also view your serial number by pressing ALT + V on the keyboard after it boots to the sign in screen. The serial number and the…
Hard disk not detected during Windows 10 installation
On systems with the 11th generation Core I processors (Tiger Lake platform), during a manual installation of Windows 10, you may find that a SATA hard disk is not detected. Due to new features available with these products, a driver is required for the Intel Rapid Storage Technology (iRST). To use this driver during the…
Updating audio driver resolves hissing with voice recorder
This article only applies to: SF314-57 A conflict between the current audio driver and the Microsoft voice recorder application may cause a hissing sound when recording. Updating the audio driver to version 10.24.0.4009 (or later) resolves the problem. The driver is posted on the Acer Drivers and Manuals page.
How to Install a Second Hard Drive in Predator Helios 300 (PH315-53)
Can I add a second hard drive to my Helios 300? Some Helios 300 models have an additional hard drive slot to allow for installation of a secondary storage drive. Follow the instructions in the video below to upgrade your Helios 300.
How to Install a Second m.2 Drive in Predator Helios 300 (PH315-53)
Can I add an m.2 SSD drive to my Helios 300? Some Helios 300 models have a second m.2 slot to allow for installation of an additional solid state storage drive. Follow the instructions in the video below to upgrade your Helios 300.
Error message "We couldn't find any drives. To get a storage driver, click Load driver" during Windows installation on systems with Intel® 11th Generation (Tiger Lake) processors
Why do no drives show up when I am trying to install Windows? Intel 11th generation Tiger Lake processors use Intel® Volume Management Device (Intel® VMD) technology to optimize data processing and power consumption. If you install a retail copy of Windows, you will need to download and install the IRST driver so Windows…
ConceptD 3 Ezel Battery Life
Q: What is the battery life of the ConceptD 3 Ezel? How does Acer test battery life? A: The battery life of ConceptD 3 Ezel (CC314-72G) is 14.5 hours, as tested with the Mobile Mark 2014 battery life benchmark (FHD panel, 8GB RAM, 256GB SSD configuration). Actual battery life may vary significantly depending on product…
ConceptD 3 Ezel Upgrades
Is the ConceptD 3 Ezel CC314-72G Upgradeable? Memory: The ConceptD 3 Ezel uses on-board memory that is soldered on the mainboard and cannot be upgraded. Storage: You can replace the installed PCIe 3 NVMe SSD drive to expand the storage capabilities of your ConceptD 3 Ezel. CPU and GPU: The CPU and GPU are soldered on the…