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12-month subscription of Microsoft 365 Personal included with this device
How do I activate my 12 month subscription of Microsoft 365 Personal? Some Acer products include a 12 month subscription to Microsoft 365 Personal applications with 1 TB OneDrive storage. This offer must be redeemed within 6 months from the date that Windows is activated on the product. Use the instructions below to redeem…
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Change keyboard backlight settings on the ConceptD CN715-71
How do I adjust the backlight settings on my ConceptD notebook? The ConceptD CN715-71 comes with a keyboard that has amber LED backlighting. There is not a way to change the color of the keyboard backlighting. Use the instructions below to adjust your backlight to your desired settings. Turn off the keyboard…
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How to Remove a Hard Drive Password
How do I remove a hard drive password on my Windows computer? Use the following steps to remove a hard drive password that you know. If you do not know your hard drive password, please contact Acer support. Press and hold the Power button for 5 seconds to completely power off your computer. Power on your computer and press…
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How to update your BIOS on an Acer notebook computer
How do I install the latest BIOS for my computer? Updating your system BIOS is only necessary if a new version has been released to resolve a specific issue or contains an improvement for your system. Updating the BIOS will not make your system faster or improve your system performance. You should install a BIOS update if…
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Reinstall (Powerwash) the Chrome OS
How do I perform a Powerwash to restore my Chromebook to factory defaults? Use the following steps to restore the Chrome OS: Turn off your Chromebook. Press and hold the Esc key and refresh (F3) key and then press the power button to turn on the Chromebook. The Chromebook will boot to Developer Mode. Press Ctrl + D to turn…
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Reinstall Chromebook with a USB Flash Drive
How do I reinstall the Chrome OS with a USB Recovery Flash Drive? To reinstall Chrome OS using a USB flash drive, you must have a PC with internet access and a 4GB or larger USB flash drive. To create your USB flash drive, visit our Create a USB Recovery Flash Drive for your Chromebook article. Use the following steps to…
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Killer Network Wireless and Ethernet Configuration
How do I configure my Killer Network to use the wireless and ethernet connection? The Killer Network is designed to run wireless and ethernet simultaneously to optimize your gaming performance. Use the instructions below configure your Killer Network and set your application priority. Note: Optimal performance requires…
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How do I stop the "Warning!! Your computer case has been opened" message from appearing when I turn on my desktop?
How do I stop the "Warning!! Your computer case has been opened" message from appearing when I turn on my desktop? A chassis intrusion message may be displayed on startup if the case to your computer was previously opened. You can press F1 to continue to bootup the system, however, the message will show each time you…
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Reset the Acer Chromebase
How can I restore my Acer Chromebase to factory settings? There are three methods you can use to powerwash your Chromebase to restore it to factory settings. The instructions for each method are listed below. Use the instructions in Method 3 if your Chromebase will not boot. Method 1: Login to your Chromebase. Click on…
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How to disable Wi-Fi power saving feature
Why does my Wi-Fi randomly disconnect? Windows has a power saving feature that turns off the Wi-fi receiver. This may cause your wireless connection to automatically disconnect. Use the following steps to prevent Windows from turning off your Wi-fi receiver. Type Device manager in the Windows search bar and click on it.…
