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Reinstall (Powerwash) the Chrome OS
How do I perform a Powerwash to restore my Chromebook to factory defaults? Use the following steps to restore the Chrome OS: Turn off your Chromebook. Press and hold the Esc key and refresh (F3) key and then press the power button to turn on the Chromebook. The Chromebook will boot to Developer Mode. Press Ctrl + D to turn…
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Reinstall Chromebook with a USB Flash Drive
How do I reinstall the Chrome OS with a USB Recovery Flash Drive? To reinstall Chrome OS using a USB flash drive, you must have a PC with internet access and a 4GB or larger USB flash drive. To create your USB flash drive, visit our Create a USB Recovery Flash Drive for your Chromebook article. Use the following steps to…
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Killer Network Wireless and Ethernet Configuration
How do I configure my Killer Network to use the wireless and ethernet connection? The Killer Network is designed to run wireless and ethernet simultaneously to optimize your gaming performance. Use the instructions below configure your Killer Network and set your application priority. Note: Optimal performance requires…
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How do I stop the "Warning!! Your computer case has been opened" message from appearing when I turn on my desktop?
How do I stop the "Warning!! Your computer case has been opened" message from appearing when I turn on my desktop? A chassis intrusion message may be displayed on startup if the case to your computer was previously opened. You can press F1 to continue to bootup the system, however, the message will show each time you…
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Reset the Acer Chromebase
How can I restore my Acer Chromebase to factory settings? There are three methods you can use to powerwash your Chromebase to restore it to factory settings. The instructions for each method are listed below. Use the instructions in Method 3 if your Chromebase will not boot. Method 1: Login to your Chromebase. Click on…
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How to disable Wi-Fi power saving feature
Why does my Wi-Fi randomly disconnect? Windows has a power saving feature that turns off the Wi-fi receiver. This may cause your wireless connection to automatically disconnect. Use the following steps to prevent Windows from turning off your Wi-fi receiver. Type Device manager in the Windows search bar and click on it.…
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Can I charge my Acer product with a USB-C adapter
Can I order a USB-C charging adapter for my Acer product? The following products support charging using the Acer universal USB-C adapter. This 45W adapter has outputs 20V and 2.25A of power to the system. You can purchase this adapter via our online store, or by calling 1-800-910-2237. Products supporting USB-C charging:…
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Windows Activation Error: A problem occurred when you tried to activate. Error Code 0x80072F8F
How do I fix the Windows activation error code 0x80072F8F? Windows may have problems activating if the date and time on your computer are not correct. If you receive the error "A problem occurred when you tried to activate. Error Code 0x80072F8F", make sure your date and time are set correctly in Windows and try the…
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Setting up your Acer wireless mouse and keyboard
How do I setup the wireless mouse and keyboard that came with my computer? Some Acer systems include a wireless mouse and keyboard to allow you to have a cable free desktop setup. The process can vary by model, so it is recommended to consult your user guide for specific instructions for connecting your mouse and keyboard.…
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Windows 10: Adjust Screen Brightness
How do I adjust the brightness on my computer? You can adjust the brightness of your display to make your screen easier to read or to conserve battery power. Click the Start (Windows key) menu and select Settings. Click System. Move the Brightness level slider bar to the desired setting. Click the X in the upper right…
