Spaceboy New User

Comments

  • Given you only operate premium rate numbers (from a mobile), and your online services do not enable me to setup an RMA, I have now convinced my retailer to raise an RMA despite their recommendation I deal direct. I have informed them of the difficulties and lack of assistance I have received here at the Acer forums, online…
  • Right side of screen is also now failing. It's been almost a week since reporting the fault on your online form, are you any closer to a fix? I noticed that the error is complaining about invalid characters in the "Product" field... characters that are auto-populated after I enter the Serial Number. The invalid characters…
  • Still broken, so still unable to return.
  • That would be appreciated, thankyou.
  • I'm getting to the case booking page, entering a serial number (no idea what a SNID is), filling out the rest and it immediately errors with the Stack Trace I posted earlier. Screeny of the case booking page filled out : http://i.share.pho.to/4bc8a898_o.png Screeny of the error when I click next :…
  • The main support page works, but when I get as far as booking it in for repair via this page : http://customercare.acer-euro.com/customercare/CaseBooking.aspx, clicking on next generates the application error. So I'm not able to book it in for repair.
  • Also, I've spoken with 2 live chat support people, both of whom were next to useless, didn't answer my questions, and could barely speak english. Not happy with calling a premium rate number either. Pretty unimpressed so far, lets see if the e-mail team are any good.
  • Unfortunately not very helpful as it's broken [removed stack trace, etc.]
  • Hi, mine also displays the Acer logo when "booting" and takes a good 5-6 seconds before actually displaying properly.
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