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Chromebook Not Powering On after Charging or Waking from Sleep
Why is my chromebook not powering on after charging or waking from sleep? A small number of units may not wake from sleep mode under certain conditions. You should update your operating system to the version listed in the table below to resolve this issue. Please make sure your unit is set to auto update and school admins…
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AcerSense Key on Acer Notebooks
What does the "a" key on the top row of my keyboard do? Some Acer notebooks include a special key on the top row of the keyboard that resembles the letter "a." This key, located next to the Delete key, is the AcerSense key. When you press the AcerSense key, it launches the AcerSense software so you can access: System…
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How to Manage Optimized Battery Charging in AcerSense
Why is my computer battery only charging to 80%? If your Acer laptop only charges to 80%, do not worry—this is likely due to the “Optimized Battery Charging” feature. Optimized Battery Charging Optimized Battery Charging limits your laptop’s charge to 80% to reduce battery wear and improve long-term health. This feature is…
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How to Reset the Acer A10-11 Tablet Using Android Recovery Mode
Using Android Recovery Mode to reset your tablet can be helpful if the device is unresponsive, you cannot access the settings menu, or you are facing persistent issues. Use the instructions below to factory reset your tablet using the Android built-in recovery feature. Note: This procedure will erase all data on your…
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How to Factory Reset Your Acer Android Tablet
When should I factory reset my Acer Android tablet? When troubleshooting does not resolve issues Restoring your Android tablet to factory settings can help resolve persistent issues that other troubleshooting methods have not resolved, like when your tablet runs slowly or keeps freezing up on you. When you are selling or…
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Warranty Extension for Acer TCO Certified Chromebooks and TravelMate Notebooks
What does TCO Certified mean and what does it mean for my Acer Chromebook or TravelMate notebook? What does TCO Certified mean? TCO Certified is a sustainability certification for IT products. TCO Certified devices adhere to the following: Up-to-date criteria: These criteria cover various aspects of sustainability,…
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"No Bootable Device" Error Message or No Video Displayed on First Startup
Why does my new computer show "No Bootable Device" or have no video on the screen? Certain newer Western Digital solid-state drives equipped with built-in data retention technology may enter a self-repair mode. During this process, the system might display a "No Bootable Device" error or show no video output. This…
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How to Collect the Serial Number Barcode and eSIM ICCID of Your Acer ebii e-Bike
Where can I find the serial number barcode and eSIM ICCID of my Acer ebii e-bike? It is highly recommended to collect and save the barcode with the serial number and eSIM ICCID number of your Acer ebii e-bike. You might need both numbers in the future, for example for on-site service of your e-bike. This information can be…
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How to Activate/Deactivate Assistance Mode on Your Acer ebii e-Bike
Can I activate assistance mode to help me move/push my Acer ebii e-bike forward without having to pedal? Your Acer ebii e-bike has a special feature called Assistance Mode, which allows you to easily move your e-bike without pedaling power. Switched into assistance mode, your e-bike will reach a maximum speed of 6 km per…
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How to Increase/Reduce Electric Power Assistance on Your Acer ebii e-Bike
Can I increase and reduce electric power assistance on my Acer ebii e-bike? Your Acer ebii e-bike features ebiiAssist, a smart assistance system that automatically adjusts to your pedaling power, riding conditions, and preferred level of assistance. This system learns from your riding habits over time to provide a more…
