Acer Answers

Intel® Active Management Technology, Intel® Small Business Advantage, and Intel® Standard Manageability Remote Privilege Escalation

On May 1, 2017 Intel® posted an advisory warning of an industry-wide escalation of privilege vulnerability in Intel® Active Management Technology (AMT), Intel® Standard Manageability (ISM), and Intel® Small Business Advantage (SBA) firmware. This security vulnerability allows an unprivileged attacker to gain control of the manageability features.

The security and privacy of customers' information are priorities for Acer. Acer is working closely with Intel to address the situation and have begun releasing firmware updates to fix the security vulnerability. Please see below for further details.

Impact Scope:

Systems that feature Intel Active Management Technology (AMT), Intel Standard Manageability (ISM), and Intel Small Business Advantage (SBA) firmware versions 6.x, 7.x, 8.x 9.x, 10.x, 11.0, 11.5, and 11.6.

For additional information, please visit the Intel Security Center.

Resolution:

Step 1: Determine if you have an Intel AMT, Intel SBA, or Intel ISM capable system. If you determine that you do not have an Intel AMT, Intel SBA, or Intel ISM capable system then no further action is required.

Check the list of affected Acer models at hereunder.or,
Use the Intel guide to Find Intel Technology Based PCs.

Step 2: Check to see if your system has the impacted firmware.

Use the Intel Detection Guide to see if your firmware is impacted.

Step 3: Download and install the latest firmware update.

Locate your model in the list below.
Click the Firmware link to download the firmware update.
Download the SOP instructions for your product.
Use the instructions to install the firmware.

Step 4: If a firmware update is not (or not yet) available for your model, you may choose to implement mitigations as provided in the INTEL-SA-00075 Mitigation Guide.

Affected Acer Models

Desktop

Model Name	Fixed ME FW	Target Available Date	Installation Instructions	Intel Unprovisioning Tool
Veriton M6640G	11.0.25.3001	5/19/2017	Firmware Update Instructions	Intel Unprovisioning Tool
Veriton M4640G	11.0.25.3001	5/19/2017	Firmware Update Instructions	Intel Unprovisioning Tool
Veriton Z6820G Skylake (BIOS R01-B2)	11.0.25.3001	5/19/2017	Firmware Update Instructions	Intel Unprovisioning Tool
Veriton Z6820G Kabylake (BIOS R02-A3)	11.6.27.3264	5/19/2017	Firmware Update Instructions	Intel Unprovisioning Tool
Veriton N6640G	11.0.25.3001	5/31/2017	Firmware Update Instructions	Intel Unprovisioning Tool
Veriton N6630G	9.1.41.3024	5/19/2017	Firmware Update Instructions	Intel Unprovisioning Tool
Veriton X6650G	11.6.27.3264	5/19/2017	Firmware Update Instructions	Intel Unprovisioning Tool
Veriton X4650G	11.6.27.3264	5/19/2017	Firmware Update Instructions	Intel Unprovisioning Tool
Veriton M6650G	11.6.27.3264	5/19/2017	Firmware Update Instructions	Intel Unprovisioning Tool
Veriton M4650G	11.6.27.3264	5/19/2017	Firmware Update Instructions	Intel Unprovisioning Tool
Veriton X6640G	11.0.25.3001	5/19/2017	Firmware Update Instructions	Intel Unprovisioning Tool
Veriton X4640G	11.0.25.3001	5/19/2017	Firmware Update Instructions	Intel Unprovisioning Tool
Veriton M6630G	9.1.41.3024	5/19/2017	Firmware Update Instructions	Intel Unprovisioning Tool
Veriton M4630G	9.1.41.3024	5/19/2017	Firmware Update Instructions	Intel Unprovisioning Tool
Veriton S6630G	9.1.41.3024	5/19/2017	Firmware Update Instructions	Intel Unprovisioning Tool
Veriton S4630G	9.1.41.3024	5/19/2017	Firmware Update Instructions	Intel Unprovisioning Tool
Veriton X6630G	9.1.41.3024	5/19/2017	Firmware Update Instructions	Intel Unprovisioning Tool
Veriton X4630G	9.1.41.3024	5/19/2017	Firmware Update Instructions	Intel Unprovisioning Tool
Veriton L6630G	9.1.41.3024	5/19/2017	Firmware Update Instructions	Intel Unprovisioning Tool
Veriton L4630G	9.1.41.3024	5/19/2017	Firmware Update Instructions	Intel Unprovisioning Tool
Veriton M6620G	8.1.71.3608	5/31/2017	Firmware Update Instructions	Intel Unprovisioning Tool
Veriton M4620G	8.1.71.3608	5/31/2017	Firmware Update Instructions	Intel Unprovisioning Tool
Veriton S6620G	8.1.71.3608	5/31/2017	Firmware Update Instructions	Intel Unprovisioning Tool
Veriton S4620G	8.1.71.3608	5/31/2017	Firmware Update Instructions	Intel Unprovisioning Tool
Veriton X6620G	8.1.71.3608	5/31/2017	Firmware Update Instructions	Intel Unprovisioning Tool
Veriton X4620G	8.1.71.3608	5/31/2017	Firmware Update Instructions	Intel Unprovisioning Tool
Veriton S6610G	7.1.91.3272	5/31/2017	Firmware Update Instructions	Intel Unprovisioning Tool
Veriton M6610G	7.1.91.3272	5/31/2017	Firmware Update Instructions	Intel Unprovisioning Tool
Veriton M6618G	7.1.91.3272	5/31/2017	Firmware Update Instructions	Intel Unprovisioning Tool
Veriton S6618G	7.1.91.3272	5/31/2017	Firmware Update Instructions	Intel Unprovisioning Tool
Veriton M4610G	7.1.91.3272	5/31/2017	Firmware Update Instructions	Intel Unprovisioning Tool
Veriton M4618G	7.1.91.3272	5/31/2017	Firmware Update Instructions	Intel Unprovisioning Tool
Veriton S4610G	7.1.91.3272	5/31/2017	Firmware Update Instructions	Intel Unprovisioning Tool
Veriton S4618G	7.1.91.3272	5/31/2017	Firmware Update Instructions	Intel Unprovisioning Tool
Veriton X6610G	7.1.91.3272	5/31/2017	Firmware Update Instructions	Intel Unprovisioning Tool
Veriton X6618G	7.1.91.3272	5/31/2017	Firmware Update Instructions	Intel Unprovisioning Tool
Veriton X4610G	7.1.91.3272	5/31/2017	Firmware Update Instructions	Intel Unprovisioning Tool
Veriton X4618G	7.1.91.3272	5/31/2017	Firmware Update Instructions	Intel Unprovisioning Tool
Veriton L6610G	7.1.91.3272	5/31/2017	Firmware Update Instructions	Intel Unprovisioning Tool
Veriton L6618G	7.1.91.3272	5/31/2017	Firmware Update Instructions	Intel Unprovisioning Tool
Veriton L6620G	8.1.71.3608	5/31/2017	Firmware Update Instructions	Intel Unprovisioning Tool
Veriton L4620G	8.1.71.3608	5/31/2017	Firmware Update Instructions	Intel Unprovisioning Tool
Gateway DU71	7.1.91.3272	5/31/2017	Firmware Update Instructions	Intel Unprovisioning Tool
Veriton N4620G	8.1.71.3608	5/31/2017	Firmware Update Instructions	Intel Unprovisioning Tool
Veriton X680G	6.2.61.3535	5/31/2017	Firmware Update Instructions	Intel Unprovisioning Tool

Notebook

Model Name	Fixed ME FW	Target Available Date	Installation Instructions	Intel Unprovisioning Tool
TravelMate P658-M	11.0.25.3001	5/25/17	Firmware Update Instructions	Intel Unprovisioning Tool
TravelMate P658-MG	11.0.25.3001	5/25/17	Firmware Update Instructions	Intel Unprovisioning Tool
TravelMate P658-G2-M	11.6.29.3287	5/25/17	Firmware Update Instructions	Intel Unprovisioning Tool
TravelMate P658-G2-MG	11.6.29.3287	5/25/17	Firmware Update Instructions	Intel Unprovisioning Tool
TravelMate P648-M	11.0.25.3001	5/25/17	Firmware Update Instructions	Intel Unprovisioning Tool
TravelMate P648-MG	11.0.25.3001	5/25/17	Firmware Update Instructions	Intel Unprovisioning Tool
TravelMate P648-G2-M	11.6.29.3287	5/25/17	Firmware Update Instructions	Intel Unprovisioning Tool
TravelMate P648-G2-MG	11.6.29.3287	5/25/17	Firmware Update Instructions	Intel Unprovisioning Tool
TravelMate P645-S	10.0.55.3000	5/25/17	Firmware Update Instructions	Intel Unprovisioning Tool
TravelMate P645-SG	10.0.55.3000	5/25/17	Firmware Update Instructions	Intel Unprovisioning Tool
TravelMate P645-M OS 32bit	9.5.61.3012	5/31/17	Firmware Update Instructions	Intel Unprovisioning Tool
TravelMate P645-MG OS 32bit	9.5.61.3012	5/31/17	Firmware Update Instructions	Intel Unprovisioning Tool
TravelMate P645-V OS 32bit	9.5.61.3012	5/31/17	Firmware Update Instructions	Intel Unprovisioning Tool
TravelMate P645-VG OS 32bit	9.5.61.3012	5/31/17	Firmware Update Instructions	Intel Unprovisioning Tool
TravelMate P645-M OS 64bit	9.5.61.3012	5/31/17	Firmware Update Instructions	Intel Unprovisioning Tool
TravelMate P645-MG OS 64bit	9.5.61.3012	5/31/17	Firmware Update Instructions	Intel Unprovisioning Tool
TravelMate P645-V OS 64bit	9.5.61.3012	5/31/17	Firmware Update Instructions	Intel Unprovisioning Tool
TravelMate P645-VG OS 64bit	9.5.61.3012	5/31/17	Firmware Update Instructions	Intel Unprovisioning Tool
TravelMate P449-M	11.0.25.3001	5/31/17	Firmware Update Instructions	Intel Unprovisioning Tool
TravelMate P449-MG	11.0.25.3001	5/31/17	Firmware Update Instructions	Intel Unprovisioning Tool
TravelMate P449-G2-M	11.0.25.3001	5/31/17	Firmware Update Instructions	Intel Unprovisioning Tool
TravelMate P449-G2-MG	11.0.25.3001	5/31/17	Firmware Update Instructions	Intel Unprovisioning Tool
TravelMate P459-M	11.0.25.3001	5/31/17	Firmware Update Instructions	Intel Unprovisioning Tool
TravelMate P459-MG	11.0.25.3001	5/31/17	Firmware Update Instructions	Intel Unprovisioning Tool
TravelMate P459-G2-M	11.0.25.3001	5/31/17	Firmware Update Instructions	Intel Unprovisioning Tool
TravelMate P459-G2-MG	11.0.25.3001	5/31/17	Firmware Update Instructions	Intel Unprovisioning Tool
TravelMate X349-M	11.0.25.3001	5/31/17	Firmware Update Instructions	Intel Unprovisioning Tool
SF314-51	11.0.25.3001	5/31/17	Firmware Update Instructions	Intel Unprovisioning Tool
S30-10	11.0.25.3001	5/31/17	Firmware Update Instructions	Intel Unprovisioning Tool
TravelMate P653-M	8.1.71.3608	5/31/17	Firmware Update Instructions	Intel Unprovisioning Tool
TravelMate P653-MG	8.1.71.3608	5/31/17	Firmware Update Instructions	Intel Unprovisioning Tool
TravelMate P653-V	8.1.71.3608	5/31/17	Firmware Update Instructions	Intel Unprovisioning Tool
TravelMate P643-M	8.1.71.3608	5/31/17	Firmware Update Instructions	Intel Unprovisioning Tool
TravelMate P643-MG	8.1.71.3608	5/31/17	Firmware Update Instructions	Intel Unprovisioning Tool
TravelMate P643-V	8.1.71.3608	5/31/17	Firmware Update Instructions	Intel Unprovisioning Tool
TravelMate P633-M	8.1.71.3608	5/31/17	Firmware Update Instructions	Intel Unprovisioning Tool
TravelMate P633-V	8.1.71.3608	5/31/17	Firmware Update Instructions	Intel Unprovisioning Tool
TravelMate 8573T	7.1.91.3272	5/31/17	Firmware Update Instructions	Intel Unprovisioning Tool
TravelMate 6595TG	7.1.91.3272	5/31/17	Firmware Update Instructions	Intel Unprovisioning Tool
TravelMate 6595T	7.1.91.3272	5/31/17	Firmware Update Instructions	Intel Unprovisioning Tool
TravelMate 8573TG	7.1.91.3272	5/31/17	Firmware Update Instructions	Intel Unprovisioning Tool
TravelMate 6595	7.1.91.3272	5/31/17	Firmware Update Instructions	Intel Unprovisioning Tool
TravelMate 6595G	7.1.91.3272	5/31/17	Firmware Update Instructions	Intel Unprovisioning Tool
TravelMate 8573	7.1.91.3272	5/31/17	Firmware Update Instructions	Intel Unprovisioning Tool
TravelMate 8573G	7.1.91.3272	5/31/17	Firmware Update Instructions	Intel Unprovisioning Tool
TravelMate 8473T	7.1.91.3272	5/31/17	Firmware Update Instructions	Intel Unprovisioning Tool
TravelMate 6495T	7.1.91.3272	5/31/17	Firmware Update Instructions	Intel Unprovisioning Tool
TravelMate 6495TG	7.1.91.3272	5/31/17	Firmware Update Instructions	Intel Unprovisioning Tool
TravelMate 8473TG	7.1.91.3272	5/31/17	Firmware Update Instructions	Intel Unprovisioning Tool
TravelMate 8473	7.1.91.3272	5/31/17	Firmware Update Instructions	Intel Unprovisioning Tool
TravelMate 8473G	7.1.91.3272	5/31/17	Firmware Update Instructions	Intel Unprovisioning Tool
TravelMate 8473Z	7.1.91.3272	5/31/17	Firmware Update Instructions	Intel Unprovisioning Tool
TravelMate 6495G	7.1.91.3272	5/31/17	Firmware Update Instructions	Intel Unprovisioning Tool
TravelMate 6495	7.1.91.3272	5/31/17	Firmware Update Instructions	Intel Unprovisioning Tool

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THE ABOVE INFORMATION IS PROVIDED "AS IS" IN CONNECTION WITH ACER AND INTEL® PRODUCTS. YOUR USE OF THE INFORMATION OR MATERIALS LINKED FROM THIS PAGE IS AT YOUR OWN RISK. ACER RESERVES THE RIGHT TO CHANGE OR UPDATE THIS PAGE AT ANY TIME.

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