How do I fix the error "Unfortunately, Google play services has stopped."
Android users may experience this message for a variety of reasons. We recommend trying the suggestions below if you are receiving this message.
Suggestion 1 - Restart your phone
- Press and hold the Power button for 5 seconds to completely power off your device.
- Press the Power button again to restart your phone.
Suggestion 2 - Update the Google Play Services App
- Go to Apps.
- Select Play Store.
- Search for Google Play Services and install the app.
Suggestion 3 - Clear the Google Play services cache
- Go to Settings and select Apps.
- Scroll down and tap on the Google Play Services app. If you do not see any apps, scroll to the right to show Running apps.
- Tap Force Stop.
- Tap Clear Cache.
Suggestion 4 - Clear the Google Services Framework cache
- Go to Settings and select Apps.
- Scroll down and tap on the Google Services Framework app.
- Tap Force Stop.
- Tap Clear Cache.
Suggestion 5 - Check your internet connection
- Turn the WiFi on your device Off and then back On.
- Restart your router by unplugging it, then plugging it back in, or try a different network.
Suggestion 6 - Factory reset your device
Note: This will erase all information on your device.
- Go to Settings.
- Scroll down and select Backup & reset.
- Tap Factory Data Reset, the tap Reset.
