Acer Answers

Troubleshooting smartphone power issues

Your Acer smartphone may fail to turn on for any of the reasons listed below.

Try the following steps to troubleshoot your smartphone if it will not power on.

Make sure you are using a wall outlet and not a USB port on a computer to charge your phone.
Use only the AC adapter and USB charging cable that came with your phone.
Charge the phone with a wall outlet and the original charging cable for a minimum of 15 minutes. If your battery becomes over discharged, it may take up to 15 minutes for it to get enough charge to power on.
Remove the battery and hold the power key down for 20 seconds. Reinstall the battery and attempt to power on the phone.

If you are still experiencing a problem, please contact Acer support for further assistance..