Acer Answers

Updating BIOS may cause a black screen after rebooting into Windows

This article only applies to: A111-31, A311-31, A114-32, A314-32 and A315-32 models

Some users have reported a black screen after updating their BIOS to the latest version. This may occur if the BIOS is updated prior to installing the latest video driver. We recommend updating your VGA driver the the latest version on Acer Drivers and Manuals page prior to updating the BIOS.

If you have updated the BIOS and are now receiving a black screen, please follow the instructions below to resolve the issue.

Press and hold the Power button for 10 seconds or until you hear the computer shut completely off.
Press and hold the Alt and F10 keys while you power the system back on. Release the keys when the Acer logo appears to enter Recovery mode.
Select Troubleshoot.
Click See more recovery options and choose Startup Settings.
Click Restart.
Select option 4. Enable Safe Mode.
Once the system boots to safe mode, uninstall the video driver.
Download and install the latest video driver (Intel Graphic driver v25.20.100.6615 or newer) from the Acer Drivers and Manuals page.

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