Why does the screen of my Predator PHN16-72 gaming laptop go blank after installing the VGA driver that I have downloaded from the Intel website?
If you have installed a VGA driver downloaded from the Intel website, the screen of your Predator PHN16-72 gaming laptop might go blank. Rebooting does not help, as the screen goes blank as soon as Windows and the new Intel VGA driver are loaded.
In the Intel VGA driver, the Parade MUX integrated circuit value is disabled, causing the screen of your gaming laptop to go blank. You can solve this by installing the qualified Intel graphics driver from the Acer Support website.
You must install the VGA driver while running Windows in Safe Mode. This mode helps the system run with minimal drivers and programs to avoid possible conflicts during the driver installation process.
Follow the instructions below to download the VGA from the Acer website and successfully install it on your Predator PHN16-72 gaming laptop.
How to download and install the Acer VGA driver
- Enter Safe Mode.
- Restart your notebook.
- Press the F8 key (or the appropriate key for your notebook) as it boots.
- Enter the Advanced Boot options menu.
- Select Safe Mode from the list.
- Then press Enter.
- Download the driver.
- Open your browser and go to www.acer.com.
- In the top menu, click on Support.
- In the left menu, click on Drivers and Manuals.
- On the Drivers and Manuals page, enter PHN16-72 in the search field.
- In the Drivers section, scroll down to the VGA Drivers and locate VGA Driver(UMA) by Intel, version 31.0.101.5081 or 31.0.101.4824.
- Then click on the Download button on the right to download the driver.
- Locate the download and extract the files.
- Once the download is complete, click on the Open file notification in your browser.
- Open the folder containing the downloaded .zip file.
- Right-click on the downloaded .zip file.
- Select Extract All.
- Choose a destination folder for the extracted files.
- Click on Extract and wait until the zip gets unzipped.
- Open Device Manager.
- Press on the Windows key + X.
- Select Device Manager from the menu.
- Expand the Display Adapters section.
- Uninstall the current driver.
- Right-click on the current Intel VGA driver.
- Select Uninstall Device.
- Check Delete the driver software for this device if available.
- Click on Uninstall.
- Install the new driver.
- In Device Manager, click on Action.
- Click on Scan for hardware changes.
- Right-click on the Intel VGA device that appears.
- Select Update Driver.
- Browse to the driver location.
- Choose Browse my computer for drivers.
- Navigate to the folder where you saved the extracted driver files.
- Select the folder.
- Click on Next to start the installation.
- Complete the installation.
- Follow the on-screen instructions to complete the installation process.
- When prompted, restart your notebook to apply the changes.
When Windows and the new Intel VGA driver have been loaded, the screen of your Predator PHN16-72 gaming laptop should not go blank anymore.
