What does the number and/or icon on the display of my Acer portable power station mean?
In case of an issue with your Acer portable power station, an error code will appear on the display. The error code on the display indicates a specific issue and it is supported by a lit or flickering icon on the display in case of the following:
- Over temperature protection
- Under temperature protection
- Overload
- Abnormal USB A
- Abnormal USB C
You can look up the error codes, the icons and the cause of the error in the table below.
Error code | Fault description | Icon |
|---|
01 | Serious battery fault | |
02 | Battery pack voltage difference fault | |
03 | Battery management system voltage fault | |
04 | Battery over temperature protection fault |
|
05 | Battery under temperature protection fault |
|
06 | Over current protection fault | |
07 | Over temperature protection fault |
|
08 | Abnormal pre-charge | |
09 | Battery under voltage fault | |
10 | Abnormal parallelization | |
11 | Abnormal inverter battery voltage | |
12 | Grid voltage or frequency fault | |
13 | Abnormal inverter BUS voltage | |
14 | Abnormal inverter output | |
15 | Inverter discharge overload |
|
16 | Charge overload |
|
17 | Inverter Trip Zone protect fault | |
18 | Battery short | |
19 | Inverter output short | |
20 | MOSFET over temperature protection fault |
|
21 | Fan stop | |
22 | Discharge soft start fault | |
23 | Charge soft start fault | |
24 | MOSFET under temperature protection fault |
|
25 | Anderson hardware over current protection fault | |
26 | Anderson software over current protection fault | |
27 | Solar panel hardware over current protection fault | |
28 | Solar panel 1 software over current protection fault | |
29 | Solar panel 2 software over current protection fault | |
30 | Car charge output over current protection fault | |
31 | Solar panel input over voltage protection fault | |
32 | Solar panel 1 input over voltage protection fault | |
33 | Solar panel 2 input over voltage protection fault | |
34 | Anderson over temperature protection fault |
|
35 | Solar panel 1 over temperature protection fault |
|
36 | Solar panel 2 over temperature protection fault |
|
37 | Car charge output over temperature protection fault |
|
38 | Abnormal communication | |
39 | Abnormal USB |
|
40 | Abnormal type C |
|
| | |
In case of any error code on your Acer portable power station, it is important to follow the troubleshooting steps below.
How to troubleshoot an Acer portable power station
- Disconnect all cables and devices connected to your portable power station.
- Locate the power button on your Acer portable power station. Refer to the image below for the location of the power button on the APS3111¹, APS321² and APS331³.
- Press and hold the Power button for 2 seconds (LED screen displays OFF) to turn off your portable power station.
- Leave your portable power station for 30 minutes and ensure that the ambient temperature is within the operating range (recommended 20°C to 30°C).
- Press the Power button briefly to turn on your device again. The error code should be gone now.
If the error code on your Acer portable power station persists after performing the troubleshooting steps, immediately stop using it, do not attempt to charge or discharge and contact Acer Support.
Note¹: ZA = APS310, UK = APS312, AU = APS313, US = APS314
Note²: ZA = APS320, UK = APS322, AU = APS323, US = APS324
Note³: ZA = APS330, UK = APS332, AU = APS333, US = APS334
