Where is the product key for my Windows 10 upgrade?
When you perform a clean installation of Windows 10 on a system that has had Windows 7 or 8.1 installed, the installation may ask for your product key.
Acer cannot provide you with this product key. The product key is built-in into your computer hardware, and not separately available.
In order to perform a clean installation of Windows 10, you will first need to install the original operating system supplied with your PC. Please follow these instructions:
After you restore your original version of Windows, you can upgrade your operating system to Windows 10 and activate Windows 10 online. This will update the product key to be compatible with Windows 10.
After these steps have been completed, you can perform a clean installation of Windows 10 and will not have to enter a product key.
Use the following steps to purchase recovery media.
- Visit the Acer Store at https://store.acer.com.
- Select Accessories, then choose eRecovery Media.
- Enter your serial number or SNID, then click Submit
- Follow the on-screen instructions to make your purchase.