This article only applies to: Acer Nitro models
You may receive the error message “Sorry! This computer is not supported” when installing the NitroSense software. This error may occur if the model name in the BIOS does not include the word Nitro. You can verify the system model name in the Acer Care Center application as shown in the screenshot below.
The model name will need to be updated to include the word Nitro. This can only be done at a local service center. Please contact our Customer Service for additional support.