Acer Answers

Computer may hang up during heavy use or when watching video

This article only applies to: Aspire A715-71, A715-72, Nitro AN515-52, AN515-53, Predator PH317-52, PH315-51, PH315-52, G3-571, G3-572, G3-573, G9-593, G9-793, G5-793 and T6000 models

SYMPTOMS

Some customers have reported system hang ups or freezes during heavy use. This can happen while watching video or using any application. Restarting the computer may result in a black screen with the keyboard backlight on.

SOLUTION

Acer has released BIOS version 1.15 to resolve this issue.

Visit the Drivers and Manuals section of the Acer support website.
Enter your Serial Number/SNID or search for your product by Model.
Select BIOS/Firmware.
Click the Download link for the file you want to download (BIOS version 1.15 or later).
Unzip the file and double-click DH53F115.exe to install the BIOS update.

The issue should be resolved once the new BIOS is installed. If you are still experiencing a problem, please contact Acer support for further assistance..

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