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Computer may hang up during heavy use or when watching video - Acer Community
<main> <article class="userContent"> <h3 data-id="this-article-only-applies-to-aspire-a715-71-a715-72-nitro-an515-52-an515-53-predator-ph317-52-ph315-51-ph315-52-g3-571-g3-572-g3-573-g9-593-g9-793-g5-793-and-t6000-models"> This article only applies to: Aspire A715-71, A715-72, Nitro AN515-52, AN515-53, Predator PH317-52, PH315-51, PH315-52, G3-571, G3-572, G3-573, G9-593, G9-793, G5-793 and T6000 models </h3> <p>SYMPTOMS</p> <p>Some customers have reported system hang ups or freezes during heavy use. This can happen while watching video or using any application. Restarting the computer may result in a black screen with the keyboard backlight on.</p> <br><p>SOLUTION</p> <p>Acer has released BIOS version 1.15 to resolve this issue.</p> <p><br></p><ol><li>Visit the <a rel="nofollow" href="http://us.acer.com/ac/en/US/content/drivers">Drivers and Manuals section</a> of the Acer support website.</li> <li>Enter your <strong>Serial Number/SNID</strong> or search for your product by Model.</li> <li>Select BIOS/Firmware.</li> <li>Click the Download link for the file you want to download (BIOS version 1.15 or later).</li> <li>Unzip the file and double-click <b>DH53F115.exe</b> to install the BIOS update.</li> </ol>The issue should be resolved once the new BIOS is installed. If you are still experiencing a problem, please <a rel="nofollow" href="http://us.acer.com/ac/en/US/content/support">contact Acer support</a> for further assistance.. <br><meta content=""></meta> </article> </main>
