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How to resolve Live Update error message – “Cannot get the latest update from server”. - Acer Community
<main> <article class="userContent"> <h3 data-id="this-article-only-applies-to-travelmate-laptops-listed-below">This article only applies to: TravelMate Laptops listed below</h3> <p></p> <p>You may receive the error "Cannot get the latest update from server" if you are running an older version of ProShield. You will need to install the latest version of ProShield for your system to resolve this issue. Use the following steps to to download and install the latest version of ProShield. </p> <ol><li>Type <b>Programs and Features</b> in the Windows search box.</li> <li>Select <b>Programs and Features</b> from the list of search results.</li> <li>Click on <b>Acer ProShield</b> and select <b>Uninstall</b> to remove ProShield.</li> <li>Visit the <a rel="nofollow" href="http://us.acer.com/ac/en/US/content/drivers">Drivers and Manuals section</a> of the Acer support website.</li> <li>Enter your <b>Serial Number</b> or <b>SNID</b>, or select your product.</li> <li>Select <b>Application</b>.</li> <li>Download and install the ProShield application to resolve the error.</li> </ol><p><b>Affected Models</b><br></p> <table border="1"><tr><td>TMP238-G2-M</td> <td>TMP459-M</td> </tr><tr><td>TMP238-M</td> <td>TMP459-MG</td> </tr><tr><td>TMP2410-G2-M</td> <td>TMP648-G2-M</td> </tr><tr><td>TMP2410-G2-MG</td> <td>TMP648-G2-MG</td> </tr><tr><td>TMP2410-M</td> <td>TMP648-G3-M</td> </tr><tr><td>TMP2410-MG</td> <td>TMP648-M</td> </tr><tr><td>TMP249-G2-M</td> <td>TMP648-MG</td> </tr><tr><td>TMP249-G2-MG</td> <td>TMP648-V</td> </tr><tr><td>TMP249-M</td> <td>TMP648-VG</td> </tr><tr><td>TMP249-MG</td> <td>TMP658-G2-M</td> </tr><tr><td>TMP2510-G2-M</td> <td>TMP658-G2-MG</td> </tr><tr><td>TMP2510-G2-MG</td> <td>TMP658-G3-M</td> </tr><tr><td>TMP2510-M</td> <td>TMP658-M</td> </tr><tr><td>TMP2510-MG</td> <td>TMP658-MG</td> </tr><tr><td>TMP259-G2-M</td> <td>TMTX40-G1</td> </tr><tr><td>TMP259-G2-MG</td> <td>TMTX40-G2</td> </tr><tr><td>TMP259-M</td> <td>TMTX420-G2-M</td> </tr><tr><td>TMP259-MG</td> <td>TMTX420-G2-MG</td> </tr><tr><td>TMP278-M</td> <td>TMTX420-G2-MG</td> </tr><tr><td>TMP278-MG</td> <td>TMTX420-MG</td> </tr><tr><td>TMP449-G2-M</td> <td>TMTX50-G1</td> </tr><tr><td>TMP449-G2-MG</td> <td>TMTX50-G2</td> </tr><tr><td>TMP449-G3-M</td> <td>TMTX520-G2-M</td> </tr><tr><td>TMP449-G3-MG</td> <td>TMTX520-G2-MG</td> </tr><tr><td>TMP449-M</td> <td>TMTX520-MG</td> </tr><tr><td>TMP449-MG</td> <td>TMX349-G2-M</td> </tr><tr><td>TMP459-G2-M</td> <td>TMX349-M</td> </tr><tr><td>TMP459-G2-MG</td> <td>TMZ5-502MT-U</td> </tr></table><meta content=""></meta> </article> </main>