poor resolution on hdmi - Acer Swift SF514-54T

LUCAP63
LUCAP63 Member Posts: 6 New User
edited October 2023 in 2020 Archives
cannot get more than 800x600 out of the hdmi driver

any help is much appreciated

swift 5
graphic : intel iris plus graphics

Answers

  • billsey
    billsey ACE Posts: 31,436 Trailblazer
    What modes does your monitor support? Which Swift 5 model is it? I would expect more like 1920x1080 at least.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • LUCAP63
    LUCAP63 Member Posts: 6 New User
    Thanks billsey

    the monitor and hdmi cable do work falwlessly with an HP elitebook, bur on the acar i get only 800x600. reinstalled drivers from intel to no avail.

    here are the details:

    Acer Swift SF514-54T

    BIOS Version V1.13
    Date 12/19/2019
    Motherboard Manufacturer IL
    Model Yebisu_IL
    Version V1.13
    Operating System Edition
    Microsoft Windows 10 Home (64-biters)
    Version (Build) 2004 (10.0.19041)

    Intel® Iris® Plus Graphics

    • Driver DetailsUp to date
    • ProviderIntel Corporation
    • Version27.20.100.8783
    • Date9/24/2020
    • Device Details
    • Adapter CompatibilityIntel Corporation
    • Video ProcessorIntel® Iris® Graphics Family
    • Resolution1920 x 1080
    • Bits Per Pixel32
    • Number of Colors4294967296
    • Refresh Rate - Current60 Hz
    • Refresh Rate - Maximum60 Hz
    • Refresh Rate - Minimum60 Hz
    • Adapter DAC TypeInternal
    • Adapter RAM1.00 GB
    • AvailabilityRunning at full power
    • StatusThis device is working properly.
    • LocationPCI bus 0, device 2, function 0
    • Device IdPCI\VEN_8086&DEV_8A52&SUBSYS_136F1025&REV_07\3&11583659&0&10

  • billsey
    billsey ACE Posts: 31,436 Trailblazer
    Go to Display Settings; Advanced Display settings; Display adapter properties for Display # (choose the external display); List All Modes and take a snapshot that shows them all.

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  • LUCAP63
    LUCAP63 Member Posts: 6 New User
    here it is, albeit in Norwegian...:-)
  • billsey
    billsey ACE Posts: 31,436 Trailblazer
    Nothing wrong with Norwegian, my family on my mother's side is from Øystese, or actually from Skåro just up the sound a ways.
    It looks like for some reason the monitor isn't telling the HDMI port the right PnP info, so it's assumed only the lowest resolutions are supported. Let look t the Skjerm tab (Monitor in English, though a more accurate translation is likely 'screen').
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • LUCAP63
    LUCAP63 Member Posts: 6 New User
    Hi billsey, nice up there in the Hardangerfjord!
    here it is, thanks for your support!

  • billsey
    billsey ACE Posts: 31,436 Trailblazer
    Let's try taking your drivers for the video back to the one Acer supplied, 27.20.100.8280. That's not much older but who knows, they might have introduced a bug. Also, I see an Intel VGA Utility in the list of drivers, give that a try and see what it does.
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  • LUCAP63
    LUCAP63 Member Posts: 6 New User
    Hi billsey

    dowloaded, unzipped, installed, restarted...no change...
  • billsey
    billsey ACE Posts: 31,436 Trailblazer
    What does the VGA utility do? It doesn't run on my system here because I'm not the right model...
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • LUCAP63
    LUCAP63 Member Posts: 6 New User
    Hi
    the VGA seems to be just a patch to alllow the correct visualization on a VGA monitor. It runs in the background with no possibilty of input from the user.
  • billsey
    billsey ACE Posts: 31,436 Trailblazer
    Is there any chance you are in safe mode? Start up msconfig.exe and verify the Startup Selection is on Normal Startup.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.