Can't access BIOS on Acer Nitro 5 an515-55

fahmiirsyadk
fahmiirsyadk Member Posts: 3 New User
screen always stuck on Acer logo when I try to access BIOS with the f2 key.


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Answers

  • Samuel-Acer
    Samuel-Acer Moderator Posts: 687 Moderator
    screen always stuck on Acer logo when I try to access BIOS with the f2 key.


    Have you tried Al + F10 while booting the device. If yes, please go to advanced options and select UEFI firmware settings to access BIOS
  • batmalin
    batmalin Member Posts: 4,231 Guru
    Do you have Linux installed?
    Please click "Yes" if I have answered your question.
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  • fahmiirsyadk
    fahmiirsyadk Member Posts: 3 New User
    edited October 2020
    Yes, i have linux installed.
    already tried using alt + f10 still stuck.

    But fortunately i've enabled f12 boot menu , for now each i want use linux i can select it from f12.
  • batmalin
    batmalin Member Posts: 4,231 Guru
    locate grubx64.efi and delete it as root.  Should be in EFI\boot\. After that you should be able to access the BIOS.
    Please click "Yes" if I have answered your question.
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  • fahmiirsyadk
    fahmiirsyadk Member Posts: 3 New User
    Thanks a lot. It's work  =)
  • batmalin
    batmalin Member Posts: 4,231 Guru
    You are welcome!
    Please click "Yes" if I have answered your question.
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  • jotamelo
    jotamelo Member Posts: 1 New User
    edited July 2021
    Is there a way to fix this same issue on Windows? I tried installing Linux on dual boot (on a diferent SSD), but I screwed the Windows boot settings (blue screen). Probably shoudl've changed boot settings on Windows to "secure boot" before turning sata mode to ahci in BIOS. But the fact is that I can´t access BIOS now, even with alt+f10 settings and from recovery option from Windows (which should go straight up there).It just pops Acer logo just like fahmiirsyadk reported. Read this post (https://community.acer.com/en/discussion/639132/stuck-on-acer-logo-when-i-press-f2-to-enter-bios-cant-enter-bios-nitro-5-an515-44) in which the problem is solved by downgrading BIOS, but I´ve never updated my BIOS. I have a Nitro AN 515-55, just like the one in this post. My last option will probably be turn off SSD. I can boot with a Linux flash drive (haven't tried with a Windows one).
  • akshayan98
    akshayan98 Member Posts: 2 New User
    batmalin said:
    locate grubx64.efi and delete it as root.  Should be in EFI\boot\. After that you should be able to access the BIOS.
    Where can I find grubx64.efi on pop os . I am also facing the same problem. After dual boot.
  • batmalin
    batmalin Member Posts: 4,231 Guru
    look  in  EFi\"yourOS"\
    Please click "Yes" if I have answered your question.
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  • akshayan98
    akshayan98 Member Posts: 2 New User
    edited August 2021
    batmalin said:
    look  in  EFi\"yourOS"\
    Given file not found in the directory  😕
  • batmalin
    batmalin Member Posts: 4,231 Guru
    Search with the file browser
    Please click "Yes" if I have answered your question.
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  • Prithu7877
    Prithu7877 Member Posts: 2 New User
    @Batmalin i have deleted grubx64.efi. Now my laptop repeatedly shows this and turn off untill it's battery drains out.Also i cannot access to the bios.help me!!! I am in pain
  • batmalin
    batmalin Member Posts: 4,231 Guru
    Boot with live media and rebuild grub.
    Please click "Yes" if I have answered your question.
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  • Prithu7877
    Prithu7877 Member Posts: 2 New User
    Thank you 
  • batmalin
    batmalin Member Posts: 4,231 Guru
    You are welcome!
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • RogueLeader
    RogueLeader Member Posts: 11

    Tinkerer

    Hi @batmalin

    I am having the same issue, but removing grubx64.efi doesn't work for me.

    Here's the context so far:
    1. I have Fedora 35 installed on the NVMe
    2. I installed and old SSD, also with Fedora 35
    3. The BIOS automatically chose the new SDD as the primary, and boots from there
    4. F2 during boot leaves me stuck forever on the green "Acer" logo
    5. alt+F10 doesn't work
    6. F12 works, and I can select the NVMe Fedora
    7. Removing /boot/efi/EFI/fedora/grubx64.efi from the "old" Fedora breaks its boot process
    Some additional info that might be relevant:
    • secure boot is turned off on the BIOS
    • there is a BIOS password (I was forced to configure it when I disabled secure boot)
    Any idea on what could be wrong/different from the above cases?
  • RogueLeader
    RogueLeader Member Posts: 11

    Tinkerer

    Hi @batmalin

    I am having the same issue, but removing grubx64.efi doesn't work for me.

    Here's the context so far:
    1. I have Fedora 35 installed on the NVMe
    2. I installed and old SSD, also with Fedora 35
    3. The BIOS automatically chose the new SDD as the primary, and boots from there
    4. F2 during boot leaves me stuck forever on the green "Acer" logo
    5. alt+F10 doesn't work
    6. F12 works, and I can select the NVMe Fedora
    7. Removing /boot/efi/EFI/fedora/grubx64.efi from the "old" Fedora breaks its boot process
    Some additional info that might be relevant:
    • secure boot is turned off on the BIOS
    • there is a BIOS password (I was forced to configure it when I disabled secure boot)
    Any idea on what could be wrong/different from the above cases?

    Well, I solved it -- the "hard" way, I guess.

    I removed the SSD, and then BIOS became accessible once again. I then disabled FastBoot and, just to be sure, I also cleared BIOS Supervisor password. I then reinstalled the SSD, and now I can properly enter BIOS setup with F2  :D
  • neo75_2
    neo75_2 Member Posts: 8

    Tinkerer

    Hello,

    I have for a while the same issue here on Acer AN515-55 with tripple boot Fedora 36 + Win10 + FreeBSD 13.0. I'm stuck with Acer logo by:

    -pressing F2

    -Alt+F10

    -pressing UEFI option under Grub 2.06 during boot


    I have checked under Fedora as root ("sudo -i") the contents of directory /boot/efi/EFI/Boot

    -rwx------. 1 root root 742064 7. čec 21.36 BOOTIA32.EFI

    -rwx------. 1 root root 946712 7. čec 21.36 bootx64.efi

    -rwx------. 1 root root 70776 7. čec 21.36 fbia32.efi

    -rwx------. 1 root root 90280 7. čec 21.36 fbx64.efi

    There is no grubx64.efi to be deleted as recommended here in this thread as a solution.


    When I look one directory up /boot/efi/EFI, it looks like this:

    drwx------. 2 root root 1024 22. čec 09.26 Boot

    drwx------. 2 root root 1024 14. srp 23.20 fedora

    drwx------. 2 root root 1024 21. srp 2021 freebsd

    drwx------. 4 root root 1024 10. lis 2020 Microsoft

    drwx------. 4 root root 1024 10. lis 2020 OEM


    Than I have looked into /boot/efi/EFI/OEM/Boot, where are many tens of files, but my attention was attracted by 4 files "BCD*", which some of them have 0 (zero) lenght.

    -rwx------. 1 root root  32768 10. lis 2020 BCD

    -rwx------. 1 root root  32768 10. lis 2020 BCD.LOG

    -rwx------. 1 root root      0 10. lis 2020 BCD.LOG1

    -rwx------. 1 root root      0 10. lis 2020 BCD.LOG2

    drwx------. 2 root root   1024 10. lis 2020 bg-BG

    -rwx------. 1 root root 1557816 10. lis 2020 bootmgfw.efi

    -rwx------. 1 root root 1541952 10. lis 2020 bootmgr.efi

    -rwx------. 1 root root  65536 10. lis 2020 BOOTSTAT.DAT

    -rwx------. 1 root root   5023 7. pro 2019 boot.stl

    ...

    Where could be the problem? Could anybody help?

    I do not want to open the notebook and remove the SSD disk because of the warranty, as mentioned above in the thread.

    Thanks for support!

  • batmalin
    batmalin Member Posts: 4,231 Guru

    What is your boot manager if it is not grub?

    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • neo75_2
    neo75_2 Member Posts: 8

    Tinkerer

    My boot manager is Grub 2.06, please see the picture.

    When I am updating Fedora linux kernels, this menu shown here is updated automatically to always newest kernel. I am doing nothing with this menu.

    Each item works properly, except the choice "UEFI Firmware Settings", which leads to stuck logo Acer. And same issue happens, if I try to enter UEFI via Win10 Alt+F10...

    Thanks!