Turbo button not working on PH317-53

Rohan25
Rohan25 Member Posts: 3 New User
edited October 2023 in 2020 Archives
Hi I purchased an Acer Helios 300 2019 version this morning and after updating everything, I finally started using it just now. The Turbo button isnt working. I press it and it does nothing. I reinstalled predator sense and the issue still persists. Please someone help.

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  • Rohan25
    Rohan25 Member Posts: 3 New User
    Hi I purchased an Acer Helios 300 2019 version yesterday morning and after updating everything, I finally started using it just now. The Turbo button isnt working. I press it and it does nothing. I reinstalled predator sense and the issue still persists. Please someone help.
  • npy
    npy Member Posts: 2 New User
    My PT515 has the same issue. The turbo button never works. I can't find any solution so far. I'll probably just return it to Amazon...
  • rvknight
    rvknight Member Posts: 1 New User
    Even i'm getting this problem and predeator sense is also not working

  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited August 2019
    Try to follow the uninstall steps on this thread last resort perform an acer stock recovery clean install
    https://community.acer.com/en/discussion/570716/latest-predator-sense-working-on-old-h300-models#latest


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • LUDOwastaken
    LUDOwastaken Member Posts: 11

    Tinkerer

    Hey guys I have a similar problem . . . the turbo key lights up at the start and all but it just doesnt work when i press it. I've tried multiple things and it wont work . . . Please help I cant realy do a stock recovery right now as i would have to re-install all of my games and i'm currently working on my mobile connexion on travel :)
  • Alexeyserd
    Alexeyserd Member Posts: 1 New User
    Hey guys I have a similar problem . . . the turbo key lights up at the start and all but it just doesnt work when i press it. I've tried multiple things and it wont work . . . Please help I cant realy do a stock recovery right now as i would have to re-install all of my games and i'm currently working on my mobile connexion on travel :)
    So I have same problem, a few week ago i ask Acer support about this thing. But i receive simple answer, like "do recovery", and that's all. They  just didn't try to understand what happened(( It 100% suppose to be another way to fix this problem, because as i understand the main program wich dealing with whole laptop is Predator Sense and we can simply reach registry file of Predator sense. May be if Acer support give to us an instruction how to fix this throw the registry we can do it with out any problem. 
  • TanmayPatankar
    TanmayPatankar Member Posts: 1 New User
    edited July 2020
    So I have an opposite problem. 

    My turbo key work perfectly but the light on it doesn't get lit up.
    It is since when I bought the laptop. 
    Does anyone have a solution for this ?
  • Pincho8628
    Pincho8628 Member Posts: 2 New User
    Red-Sand said:
    If anyone else stumbles across this issue I created a registry tweak to re-enable the hardware Turbo key for Helios 300 (2019) and Triton 500 (or any other system with a Turbo key)

    https://drive.google.com/file/d/1wgAFOJTk9hqdB2f5Jj76cAzF7WtKyQZL/view?usp=sharing
    This doesnt do anything. I just installed the new predator sense app and it still wont work

  • Pincho8628
    Pincho8628 Member Posts: 2 New User
    Red-Sand said:
    If anyone else stumbles across this issue I created a registry tweak to re-enable the hardware Turbo key for Helios 300 (2019) and Triton 500 (or any other system with a Turbo key)

    https://drive.google.com/file/d/1wgAFOJTk9hqdB2f5Jj76cAzF7WtKyQZL/view?usp=sharing
    Neither my turbo light nor my turbo button is working, even with this.. What do i do?

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