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Without a specific model number or what operating system shipped on the unit, I can point you to our knowledge base and some articles we have available that directly address this topic.
How do I restore my computer with Acer Care Center?
How do I restore my computer using ALT + F10?
How do I restore my computer using eRecovery Management?
Also, this is a more comprehesive list of topics involving the creation and use of recovery media that may help: Use Acer Recovery Management to restore your system or create recovery media
Turn off your laptop. When you see the Acer screen, press Alt F10. This should take you to the recovery partition on the hard drive. From there, you can do a factory restore.
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