Why my acer nitro 5 cant play games ?

EasonChuah
EasonChuah Member Posts: 8 New User
edited November 2023 in 2019 Archives
Hello there i recently bought a acer nitro AN515-42 with AMD RX560 and Vega 8 graphics.Serial Number ********************** . SNID ************. I bought this laptop so i can play some games but all the games i downloaded can even run at 20 fps . I have used all the method to use the Rx560 but the performance is still the same . I hope to get this problem fixed as soon as possible.

Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Can you post you device's full specs?
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


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    Click on 'Yes' if the comment answers your question!

  • C3lv1c3
    C3lv1c3 Member Posts: 48 Enthusiast WiFi Icon
    ACER needs to release new Adrenaline 2019 drivers asap!!!
  • EasonChuah
    EasonChuah Member Posts: 8 New User
    - acer nitro AN515-42   
    -AMD Ryzen 5 2500U 
    -AMD RAEDON RX 560X with 4gb dedicated VRAM
    pls tell me how to fix this problem because i bought this lapatop to play some games but i cant play any game at 60 fps even in low graphics. pls response asap
  • EasonChuah
    EasonChuah Member Posts: 8 New User
    Acer can u pls response because this laptop should run games easily.

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Have you tried installing the driver from Acer's driver page. Also make sure the games are running of the RX560X not the Vega8 that is integrated in the CPU.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • EasonChuah
    EasonChuah Member Posts: 8 New User
    How to install the driver ?

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Go to this webpage, find your device, download the vga driver and install it:
    https://www.acer.com/ac/en/AU/content/drivers
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • EasonChuah
    EasonChuah Member Posts: 8 New User
    After download what should i do ?
  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Extract the download file if it is archived and then run it.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • EasonChuah
    EasonChuah Member Posts: 8 New User
    after extract ?

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    ven98 said:
    Extract the download file if it is archived and then run it.

    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • EasonChuah
    EasonChuah Member Posts: 8 New User
    after install what shoul i do
  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Check if the games will run as they are supposed to.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • EasonChuah
    EasonChuah Member Posts: 8 New User
    It is still very lag . not even 20 fps
  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    I suggest you to open radeon settings and look for an option to constantly enable the dedicated GPU. Unfortunately, I don't have a device with AMD CPU and GPU, so I can't really show a screenshot of how it can be done.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!