error in reseting/resfreshing pc

FAQ & Answers

• ven98 Posts: 4,048ACE Pathfinder

  February 12

  It seems windows is corrupted and it won't let you factory reset it. Open command prompt and input  sfc /scannow
  If that doesn't work go to control panel>small/large icons>troubleshooting>system and security> fix problems with windows update.
  If that doesn't help go to disk management and check if the recovery partition is missing.

  Always post the following characterisitcs of the device:
  -Model number
  -Part number(not required, but helpful)
  -CPU
  -GPU
  

  -Operating system

  
  

  Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.

  
  

  
  Hit 'Like' if you find the answer helpful!   
  Click on 'Yes' if the comment answers your question!
  

  
  

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• ayush6968 Posts: 34Member Troubleshooter

  February 12

  sir i have tried first 2 options but nothing worked for me

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• ven98 Posts: 4,048ACE Pathfinder

  February 12

  Go to disk management and check if the recovery partition isn't missing.

  Always post the following characterisitcs of the device:
  -Model number
  -Part number(not required, but helpful)
  -CPU
  -GPU
  

  -Operating system

  
  

  Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.

  
  

  
  Hit 'Like' if you find the answer helpful!   
  Click on 'Yes' if the comment answers your question!
  

  
  

  0
• ayush6968 Posts: 34Member Troubleshooter

  February 12

  no sir recovery is not missing

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• ven98 Posts: 4,048ACE Pathfinder

  February 12 Accepted Answer

  Try system restore.
  Go to control panel>large icons>recovery>open system restore. A new windows will open, press next and then select shoe more restore points and choose the earliest the was created and then press next. After the windows restore try factory reset.
  
  If that doesn't work you need at least 16GB USB flash drive to try to create a recovery drive(I doubt that will work, as windows is corrupted). 
  
  If recovery drive doesn't work your last option is to re-install windows. For this you need at least 16GB USB flash drive. Go to this webpage and select the version of windows you want to download. Make sure you download is as .ISO format, then after it is downloaded follow the instructions here:
  
  https://community.acer.com/en/discussion/542349/my-aspire-v5-431-is-not-going-beyond-acer-logo-after-starting-it#latest
  

  Always post the following characterisitcs of the device:
  -Model number
  -Part number(not required, but helpful)
  -CPU
  -GPU
  

  -Operating system

  
  

  Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.

  
  

  
  Hit 'Like' if you find the answer helpful!   
  Click on 'Yes' if the comment answers your question!
  

  
  

  0
• ayush6968 Posts: 34Member Troubleshooter

  February 12

  thank you sir. i will try this methord
  
  

  0
• ven98 Posts: 4,048ACE Pathfinder

  February 12

  You are welcome 

  Always post the following characterisitcs of the device:
  -Model number
  -Part number(not required, but helpful)
  -CPU
  -GPU
  

  -Operating system

  
  

  Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.

  
  

  
  Hit 'Like' if you find the answer helpful!   
  Click on 'Yes' if the comment answers your question!
  

  
  

  0