How to fix GPU stuck at 600MHz?

IllustriousYT
IllustriousYT Member Posts: 6

Tinkerer

edited November 2023 in 2018 Archives
Hi, I'm fairly experienced PC user, and I recently acquired an Acer Predator Helios 300. For the first few months, it ran games amazingly well with 90+ fps at good graphics. It's not my main gaming rig as I have a nice custom PC, but I use it on the go and at friend's houses, or if I'm in another room. Recently, however, all games run horribly because my GPU somehow stuck at 600 MHz, when the usual clock speed is around 1500-1600 MHz. I can't find the problem, and I've wiped the PC twice to no avail. I'm completely at a loss for help, as I've not found anyone else with this problem. I know it's not overheating, because the temperatures are at a normal range. I looked at GPU-Z and it says my GPU should be running at 1600 MHz. Help!!

Best Answer

Answers

  • asad814
    asad814 Member Posts: 371 Seasoned Practitioner WiFi Icon
    Roll back nvidia drivers....
  • IllustriousYT
    IllustriousYT Member Posts: 6

    Tinkerer

    What do you mean by roll back? I have the latest drivers
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited December 2018
    downgrade and read the posts before you open a new thread this is already in hundred of threads why don't ppl just use the search button it's really annoying


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • IllustriousYT
    IllustriousYT Member Posts: 6

    Tinkerer

    I haven't found anything on it
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    I haven't found anything on it
    u haven't found anything on it :p how many threads on this forum do you want me to point with the same issue (loads)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • IllustriousYT
    IllustriousYT Member Posts: 6

    Tinkerer

    Literally been looking for hours, none of them apply to me and the solutions don't, and if you can tell me something that I haven't tried I'll believe that I could stand to look more. I've completely wiped both drives, tried different OS, tried every driver from 2017 and 2018, to no avail. my clock speed stays at 600 mhz no matter what i do
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited December 2018
    Literally been looking for hours, none of them apply to me and the solutions don't, and if you can tell me something that I haven't tried I'll believe that I could stand to look more. I've completely wiped both drives, tried different OS, tried every driver from 2017 and 2018, to no avail. my clock speed stays at 600 mhz no matter what i do
    Well u have said before that u had formatted the hdd multiple times and the result is the same that is really weird as all the issues that had been reported before was due to the latest nvidia driver but as u said if u formatted everything that rules it out haven't got a clue on what might be causing it did u checked it with hwmonitor or msi afterburner if you are only using PS might be a bug on PS if not might be faulty gpu if so i suggest return it to warranty


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • sri369
    sri369 ACE Posts: 2,623 Pathfinder
    Answer ✓
    Don't roll back. Uninstall GE force completely, and install an older version.
    Karma...
    LIKE - if helpful
    ACCEPT - if helped resolve
    ---------
    Nitro 7 - AN715-51 - user benchmark: https://www.userbenchmark.com/UserRun/37631045
  • IllustriousYT
    IllustriousYT Member Posts: 6

    Tinkerer

    Thanks guys, i'll let you know
  • IllustriousYT
    IllustriousYT Member Posts: 6

    Tinkerer

    Thanks guys! I went back to an old driver form September and my clock speed ran up to 1800 MHz! I'm having great performance now, and I couldn't be happier. Thanks again!
  • ATR42
    ATR42 Member Posts: 54 Devotee WiFi Icon
    You can update to latest drivers if you like, they have resolved the clock lock that came with the dec 2nd update 

    Helios 500 . PH517-51-72NU . i7 8750H . GTX1070 . Evo 970 nvme