Blue screen Acer Aspire ES1-711 WHEA UNCORRECTABLE ERROR

did85
did85 Member Posts: 4 New User
edited August 2023 in 2018 Archives
Hello,
since 3 months I have blue screen on my notebook, only 1 or 2 times per week.
Now I have blue screen 10 or 15 times per day.
I change the hardisk, I reinstall windows 10, same thing
When I use the safe mode, no problem.
Perhaps the problem comes from a driver but I go to the acer website, no new drivers available for this notebook.
I go to the intel website in order to load the last drivers for the graphic card and install it : same blue screen
I post the report of whocrashed if someone can help me :

System Information (local)
Computer name: DESKTOP-8M8HPVG
Windows version: Windows 10 , 10.0, build: 16299
Windows dir: C:\Windows
Hardware: Aspire ES1-711, Acer, EA70_BM
CPU: GenuineIntel Intel(R) Pentium(R) CPU N3540 @ 2.16GHz Intel586, level: 6
4 logical processors, active mask: 15
RAM: 4170924032 bytes total



Crash Dump Analysis
Crash dumps are enabled on your computer. 

Crash dump directories: 
C:\Windows
C:\Windows\Minidump

On Tue 01/05/2018 18:29:38 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\050118-28578-01.dmp
This was probably caused by the following module: hal.dll (hal+0x3BEFF) 
Bugcheck code: 0x124 (0x0, 0xFFFFAA821BFFE028, 0xB6000004, 0xA010A)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA). 
This is likely to be caused by a hardware problem. 
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. 



On Tue 01/05/2018 18:29:38 your computer crashed or a problem was reported
crash dump file: C:\Windows\MEMORY.DMP
This was probably caused by the following module: hal.dll (hal!HalBugCheckSystem+0xCF) 
Bugcheck code: 0x124 (0x0, 0xFFFFAA821BFFE028, 0xB6000004, 0xA010A)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA). 
This is likely to be caused by a hardware problem. 
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. 



On Tue 01/05/2018 18:13:01 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\050118-27875-01.dmp
This was probably caused by the following module: hal.dll (hal+0x3BEFF) 
Bugcheck code: 0x124 (0x0, 0xFFFFAF88F9502028, 0xB6000004, 0x4010A)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA). 
This is likely to be caused by a hardware problem. 
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. 



On Tue 01/05/2018 18:04:43 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\050118-30281-01.dmp
This was probably caused by the following module: hal.dll (hal+0x3BEFF) 
Bugcheck code: 0x124 (0x0, 0xFFFFD486754EC028, 0xB6000004, 0x9010A)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA). 
This is likely to be caused by a hardware problem. 
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. 



On Tue 01/05/2018 17:35:33 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\050118-30375-01.dmp
This was probably caused by the following module: hal.dll (hal+0x3BEFF) 
Bugcheck code: 0x124 (0x0, 0xFFFF858B0623E028, 0xB6000000, 0xE010A)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA). 
This is likely to be caused by a hardware problem. 
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. 




Conclusion
5 crash dumps have been found and analyzed. No offending third party drivers have been found. Connsider using WhoCrashed Professional which offers more detailed analysis using symbol resolution. Also configuring your system to produce a full memory dump may help you. 


Read the topic general suggestions for troubleshooting system crashes for more information. 

Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further. 

Regards
Did

Answers