Aspire E15 E5-575G fails to update bios

Rune580
Rune580 Member Posts: 3 New User
edited March 2023 in 2017 Archives

I've tried using all the bios updates from acer for my model. After it restarts to start the update I get this screen:wJd17WT

I haven't found anyone else with this issue.

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    can you post a screenshot of msinfo:

    windows logo key + r

    type

    msinfo32

     

    screenshot must have model and BIOS version

    I'm not an Acer employee.
  • Rune580
    Rune580 Member Posts: 3 New User

    msinfo32_2017-10-05_10-20-34.png

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    ok, i think the issue is...legacy mode.

     

    BIOS must be in UEFI mode to be updated but if you switch it, you need to re-install windows OS.(that i suggest, since UEFI is way more secure from viruses attack.)

    I'm not an Acer employee.
  • Rune580
    Rune580 Member Posts: 3 New User

    I would be in UEFI mode if windows would install in UEFI mode... Windows gives this error "An unexpected I/O error has occurred" with the error code 0xc00000e9." everytime I try to install on uefi mode. I used usb and disk, neither worked which led me to try updating the bios. However the acer bios update only works on windows and I cant just flash the bios update from usb. So I'm stuck in this loop of needing something I cant get.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    can be something related to the SSD/HDD (some mentioned a bad SATA cable), for sure it's an hardware issue.

     

    I'm not an Acer employee.