unable to register my new laptop, can someone help please

deb55
deb55 Member Posts: 2 New User
edited March 2023 in 2017 Archives

I have been trying to register my new laptop and it will not accept my S/N or the SNID. Could someone help me?

Answers

  • deb55
    deb55 Member Posts: 2 New User
    Cory, I am having the same problem. I cannot enter either the S/N, or the SNID#. I did use all caps and it still said S/N not valid. Getting info on site is not optimal. Also where do I find the user guide? Any help would be appreciated. THANKS
  • Jose-Acer
    Jose-Acer Administrator Posts: 1,355 Community Administrator

    Hi @deb55,

     

    I'm sorry for the inconvenience trying to register your device.  Can you please send me a PM with the S/N or SNID so I can look into this for you?

     

    You can download the User Manual from our Drivers and Manuals website, it will be in the Documents section of your model.

  • bchesser
    bchesser Member Posts: 1 New User

    I have a new ACER laptop too and am unable to get the system to accept the serial number.  Can anyone help so that I can register it?

  • Jose-Acer
    Jose-Acer Administrator Posts: 1,355 Community Administrator

    Hello @bchesser,

     

    I'm sorry that you haven't been able to register your new Acer laptop.  Can you please send me a PM with the S/N or SNID so I can look into this for you?