Acer Z630 Battery Charging Issue

cathyenok10
cathyenok10 Member Posts: 3 New User
edited March 18 in 2020 Archives

MY acer z630 is charging based on the screen but the battery isn't increasing the percentage, what seems to be the problem?

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    power off your phone and charge it, when at 100%, power it on again.

    I'm not an Acer employee.
  • cathyenok10
    cathyenok10 Member Posts: 3 New User

    I did it already, but when I turned it on, it's still 5%. 

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    already tried a factory reset? (backup your personal data first)

    settings/backup & reset - factory data reset

    I'm not an Acer employee.
  • cathyenok10
    cathyenok10 Member Posts: 3 New User

    also tried this, but had same results..

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    last try.

    take off battery for 10-15 minutes and the put it back.

    if you are still having the battery issue, contact Acer support service if in warranty.

    I'm not an Acer employee.
  • minilicious
    minilicious Member Posts: 14

    Tinkerer

    Is this solved? Because I'm having the same problem. I don't see the battery turning green although I see the lightning symbol.

    I want to know if it's the battery, the cable, or the port that has a problem.
  • Sampathkumar
    Sampathkumar Member Posts: 2 New User

    MY acer z630 is charging based on the screen but the battery isn't increasing the percentage, what seems to be the problem?


  • SABre
    SABre Member Posts: 1 New User
    edited February 2020
    Most likely the charge port has broken free of the circuit board. As mounted it is not parallel to the chassis and gets torqued each time the charge cable is inserted. I've had to resolder mine 3 times so far, and I'm being careful