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Acer Aspire V Nitro HDMI issues

Hi all:

 

I have a problem with my laptop (model VN7-571G). After a recent Windows 10 update, now I am not able to connect the laptop to my flat  LG TV via HDMI. I think it has to be related to Intel Graphics 5500 (current driver 20.19.15.4483). When I connect the laptop to my flat TV, laptop screen goes black but TV message says "Without Conection". The HD Intel Graphic Control Panel only detects laptop screen. When I connect TV to HDMI port recognizes it for half a second, and then TV is not detected again. I cannot install Intel Drivers as I have to go to Acer webpage to get driver, which is the last version I already have. Computer was working ok till last update.

Do I have to wait to get new driver from Acer when it is ready, or do I format computer and start from zero?. Thanks for your help.

FAQ & Answers

  • sharky25ksharky25k Posts: 473Member Skilled Practitioner

    Hi,

     

    Of course you can install the latest intel driver from the intel webpage but just with a little bit of tricks. However, I cannot tell you that the latest driver from intel will solve the issue you are experiencing.

     

    Download the .zip file from here: https://downloadcenter.intel.com/download/26228/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=86210

     

    Then follow the instructions of jose423, which is marked as a solution from this post:

     

    http://community.acer.com/t5/V-and-VN-Series-Laptops/VN7-591G-latest-driver-2016/m-p/434317#M10190

     

    This will install the intel driver even if you have a "custom manufacturer driver".

  • NathitosNathitos Posts: 8Member

    Hi again:

    Thanks for your help. Yes, I could install latest intel driver the way it is explained. Unfortunately, it is still not working. It doesn't recognize TV (only a fraction of a second), and it is not a HDMI cable issue, as I can connect to my amplifier without any problem.

     

    I am going to install an older version and see what happens. I assume it is only related with Intel Graphic HD 5500 model, and not with Nvidia drivers.

     

    Anyway, thanks a lot.

     

    Ignacio

  • sharky25ksharky25k Posts: 473Member Skilled Practitioner

    Hi,

     

    Does the TV show up in device manager? If yes could you just uninstall it from there and then plugin again to let the notebook to reinstall it. Probably it can help. If it's not showed, you can try to check in the view menu in device manager, show hidden devices.

  • NathitosNathitos Posts: 8Member

    Hi again:

     

    Thanks a lot for your help. It is really appreciated.

    Yesterday I was able to connect my computer to a monitor via HDMI, so the problem is with my LG TV. All HDMI ports are dead. Quite a lot of complaints in different forums about this.

     

    Regards,

    Ignacio

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