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Factory reset F5-571

Hi,

 

Can anyone tell me how to factory reset a Aspire F5-571-320G?

 

Neighbour has not got a system image and need a clean slate after removing ransomware.

 

TIA

 

Kevin

FAQ & Answers

  • kleefarrkleefarr Posts: 4Member

    Thanks. I had found that there is an option to factory reset in the Acer Care Center app.

     

    If I choose 'Remove files and clean drive' does this mean that Windows 10 will be wiped as well?

  • It will wipe everything. When it's done, it should be just like it came from the factory.

    It's going to wipe all your personal files too.

    There should be an option to restore while saving personal files, if you have any you need.

  • kleefarrkleefarr Posts: 4Member

    Ok, so if I go for the wipe everything it goes back to factory setting with windows 10 as the OS? Or if it was windows 8 would it get the 10 upgrade?

    I would have to check with owner to find out what it was when he got it, but I think I remember seeing something about Win 8 on there as well.

     

    ok, he says it was 10, so we'll give it a go.

  • kleefarrkleefarr Posts: 4Member

    Ok, the factory reset did the job.

    Many thanks for the input.

     

    All the best,

     

    Kevin

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