Vn7 592g. Did a factory reset on our laptop, but now windows 10 does not install.

Paultan88
Paultan88 Member Posts: 5

Tinkerer

Hi all,  we did a factory reset on our laptop,  but now windows 10 will not install. We got a message "computer restarted unexpectedly or encountered unexpected error."   Found a proposed solution to "SHIFT-F10 to bring up command prompt. type: CD C:\windows\system32\oobe,  type msoobe".   Was able to start initial installation procedure,  but the installation seems to 'hang'.   Any advise or help is much appreciated. Thank you in advance. 

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    try to do the factory reset again, pressing ALT+F10 at boot.

    I'm not an Acer employee.
  • Paultan88
    Paultan88 Member Posts: 5

    Tinkerer

    Thanx IronFly for your suggestion. Tried it but could not get anything to happen. Finally brought the laptop to the Service Centre. They told me there was a hardware issue, and they would fix it. Again thank you for your help. Cheers. 

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    You welcome.
    I'm not an Acer employee.