Sony Bluetooth speaker stopped working. Just purchased Z3-710 and it was working fine.

AndyD
AndyD Member Posts: 4 New User

Possibly some auto updates are the issue? The bluetooth speaker works on all my other bluetooth devices and I have a Bose bluetooth speaker that still works off the All in One. Any advice would be appreciated

Thanks

AndyD

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    have you already tried to unpair and pair again the speakers?

    I'm not an Acer employee.
  • AndyD
    AndyD Member Posts: 4 New User

    Yes, I've tried several times and I've tried reloading bluetooth drivers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    so they are paired and still no sound?

     

    have you checked under playback devices if they are enabled?

     

    right click the speaker icon near clock and date

    choose Playback devices

    right click on the new window and choose to show Disconnected and Disabled devices

    check if Bluetooth or sony speakers are listed.

     

    check also if under Bluetooth settings, audio is enabled

    I'm not an Acer employee.
  • AndyD
    AndyD Member Posts: 4 New User

    Everything you mentioned looks as it should. I went into device manager and deleted anything tht said sony srsx33 and retarted computer.

    I then paired the device again.

    I cant find anything about enabling audio in bluetooth settings, but since my other bluetooth speaker runs ok I'm assuming its turned on

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Interesting, strange issue.

    i don't have other ideas to be honest.

    I'm not an Acer employee.