Aspire E1-470P Keyboard stopped working

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ReelCat
ReelCat Member Posts: 3 New User

Hello, need some help please.  My daughter's Aspire E1-470P keyboard stopped working completely.  Not one of the keys will respond, however the onboard mouse works fine.  It is running Windows 10.  This happened once before and a reboot fixed it, not so this time.  After many reboots still doesn't work.

Please help.  Thank you.

Answers

  • laurent_14
    laurent_14 ACE Posts: 10,051 Trailblazer
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    Hello,

     

    Have you performed a power reset?

    France
  • ReelCat
    ReelCat Member Posts: 3 New User
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    I have shut the laptop down several times, waited a minute or so and restarted it but this did not help. 

    Is this what you mean by a power reset?

    Thank you.

  • laurent_14
    laurent_14 ACE Posts: 10,051 Trailblazer
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    Is this what you mean by a power reset?

    No.

    Click on the green link in my previous reply and you'll watch a video showing the procedure.

    France
  • ReelCat
    ReelCat Member Posts: 3 New User
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    The power reset fixed the problem.  The keyboard is working now.  Thank you very much for the help.

  • laurent_14
    laurent_14 ACE Posts: 10,051 Trailblazer
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    You're welcome

    France