Hi need assistance

dominicrosalyn
dominicrosalyn Member Posts: 2 New User

I purchased my acer laptop 6 months ago, acer aspire E 14, Then performance get very slow, I decided to restore it to factory settings, now it is not capable of burning a blueray disc. What shall I do?

Answers

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    dominicrosalyn,

     

    What specific model are you having an issue with so we can help narrow an answer down for you?

  • dominicrosalyn
    dominicrosalyn Member Posts: 2 New User

    I am using E5-471G-5558

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    dominicrosalyn,

     

    I do not see that notebook comes with a BluRay drive, only DVD-Writer. Have you tried normal DVDs to see if they will work?

     

    Was this a drive you installed in the system yourself? It could be that you might need to fix a driver issue, possibly, if so.